Reservation Specialist

Jakville Inc; Panama City Beach (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Vacation

Sick time

Job summary

Blue Swell in Panama City Beach, FL is hiring a Reservation Specialist who will ensure seamless booking experiences and guest satisfaction. You will assist guests by phone and email, share property details, and keep structured guest records. A friendly, professional attitude and at least 1 year of related experience are required.

Join a locally owned team that values guest experience and collaboration. The role includes staying current on availability, promotions, and policies, with paid

Qualifications

• 1 year or more in customer service, hospitality, or reservations.
• Strong verbal and written communication skills to connect with guests and team.
• Attention to detail to manage multiple bookings accurately.

Responsibilities

• Assist guests with inquiries and reservations over phone and email.
• Provide detailed information about properties/services to help guests decide.
• Maintain accurate booking records in the reservation system.

Skills

1 year exp

Verbal & written comms

Attention to detail

Tech-Savvy

Customer-Focused

Tools

Reservation system

Job description

Join Our Team as a Reservation Specialist at Blue Swell!

Are you passionate about delivering exceptional customer experiences? Do you have a knack for organization and enjoy helping people plan their perfect getaway? Blue Swell, a locally owned and operated company in beautiful Panama City Beach, FL, is looking for a Reservation Specialist to join our dynamic team. If you have at least one year of experience and a friendly, professional attitude, we’d love to hear from you!

What You'll Do

As a Reservation Specialist at Blue Swell, you’ll play a vital role in ensuring our guests have a seamless and enjoyable booking experience. Here’s a snapshot of your key responsibilities:

• Assist guests with inquiries and reservations over the phone and via email.
• Provide detailed information about our properties and services to help guests make informed decisions.
• Maintain accurate records of bookings and guest information in our reservation system.
• Coordinate with other team members to ensure smooth check-ins and check-outs.
• Address guest concerns or issues promptly and professionally to ensure satisfaction.
• Stay up-to-date on property availability, promotions, and policies.

What We're Looking For

To thrive in this role, you’ll need the following skills and qualifications:

• Experience: At least 1 year of experience in a similar role, such as customer service, hospitality, or reservations.
• Communication Skills: Strong verbal and written communication skills to connect effectively with guests and team members.
• Attention to Detail: Ability to manage multiple bookings and inquiries with precision and accuracy.
• Tech-Savvy: Comfortable using reservation systems and basic office software.
• Customer-Focused: A friendly, approachable demeanor and a commitment to providing outstanding service.

Why Blue Swell?

At Blue Swell, we pride ourselves on creating memorable experiences for our guests and fostering a supportive, team-oriented work environment. Paid Vacation and Sick time, we believe in recognizing hard work and cultivating a positive workplace culture where your contributions are valued.

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