Reservations Sales Agent- Fort Myers

Sundial Beach Resort & Spa; Sanibel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition Reimbursement

401k with company match

Dining and travel discounts

Job summary

The Sundial Beach Resort & Spa in Fort Myers, Florida is seeking a Reservation Sales Agent to join our dynamic team on a full-time basis. You will analyze guest travel requirements via phone and email, recommending suitable options and confirming reservations to maximize room revenue.

Primary responsibilities include answering calls, assisting with reservations and changes, and maintaining knowledge of property services to upsell amenities.

Qualifications

• High School graduate or equivalent.
• Opera Cloud experience preferred.
• Previous experience as Reservation Sales Agent preferred.
• Good organization skills.
• Effective conflict management and decision-making.
• Must work well under pressure.

Responsibilities

• Answer all incoming calls promptly in an attentive, courteous and efficient manner.
• Answer inquiries pertaining to hotel services, amenities, area dining and travel directions.
• Book room reservations to maximize revenue using Opera guidelines; up-sell where possible.
• Respond to emails and voicemails within business hours.
• Provide confirmations and process deposits; review for accuracy.

Skills

Guest service

Multitasking

Attention to detail

MS Office

Revinate

Windsurfer

Opera

Verve

Communication

Education

High School diploma or equivalent

Tools

MS Office

Revinate

Windsurfer

Opera

Verve

Opera Cloud

Job description

Job Category: Front Office & Guest Services

Requisition Number: RESER002253

• Posted : September 18, 2026
• Full-Time

Locations

Showing 1 location

Sanibel, FL 33957, USA

Description

The Sundial Beach Resort & Spahas a full-time opportunity available for aReservation Sales Agentto join our dynamic team. Job Duties include analyzing all guest and travel requirements through telephone and emails and recommend suitable options for all guests to confirm reservations. Book all room reservations while ensuring maximum room revenue including all details.

**Located in Fort Myers, Florida**

Primary Responsibilities:

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answers inquiries pertaining to hotel services and amenities, area dining and entertainment, and travel directions. Be knowledgeable about all features and benefits or properties represented.
• Take and enter messages, providing specific details are relayed to appropriate areas to ensure optimal guest satisfaction.
• Book room reservations while focusing on maximizing room revenue and average rate using guidelines provided by the Opera system. Remain current on all rate changes, promotions, etc., for Sundial and all supported properties. Up sell rooms when possible.
• Respond to emails, voicemails within business day/hours.
• Process Deposit according to procedure and send confirmations to our guests after making a reservation or upon request of the guest. Review all confirmations for correct information, spelling, etc.
• Assist guests with reservations, transfers and changes to existing reservations.
• Be knowledgeable with all services of properties to offer assistance with reservations for dining, Spa and resort activities, Upsell arrival amenities.
• Adhere to all Compliance rules of Opera, maintain a working knowledge of Opera, Revinate and Call Center Application.
• Participate and maintain an environment of mutual respect and open communication.
• Monitor daily sales activity, reservation follow up notes, and waitlist.
• Carries out specified duties in the event of a fire alarm, bomb threat, guest or team member medical emergency, or system failure.
• Provides outstanding guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
• Ability to use a variety of computer applications including MS Office, Revinate, Windsurfer, Opera, and Verve.
• Maintain current information on all properties represented, i.e., features and benefits, seasonal updates, etc.
• Alert Management about the status of supplies to ensure that the front desk operates smoothly and efficiently.
• Follow all SOPs as communicated by Management.
• Have complete knowledge of all policies, standards and procedures of the department.
• Complete outbound calls as directed.

Required Skills:

• Provides outstanding guest service.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
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• Ability to use a variety of computer applications including MS Office, Revinate, Windsurfer, Opera, and Verve.
• Good organization skills
• Effective conflict management and decision-making is required
• Must work well under pressure
• High School Graduate or equivalent
• Opera Cloud experience preferred
• Previous experience as Reservation Sales Agent preferred

Our compensation package includesPTO,Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts!

The Sundial Beach Resort & Spais managed byColumbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE.

All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.