Reservationist / Office Administrator

Wish You Were Here Group; Santa Monica (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Growth opportunities within a growing,

Employee dining benefits

Job summary

Èlephante in Santa Monica is seeking a highly organized reservationist and office administrator to support our restaurant operations and guest services at our Santa Monica location.

This role combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment.

Qualifications

• Strong communication and customer service skills.
• OpenTable experience preferred.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Excel and email platforms.
• Ability to multitask in a fast-paced hospitality environment.
• Strong attention to detail and problem-solving skills.
• Previous hospitality, reservations, or administrative experience preferred.

Responsibilities

• Respond to guest inquiries via email and phone in a timely and professional manner.
• Manage reservation requests and assist guests with booking questions.
• Provide accurate information regarding availability, policies, and large party reservations.
• Address guest concerns and route issues to management when necessary.
• Assist with coordinating and confirming large party and group dining reservations.
• Maintain accurate reservation records within OpenTable.
• Prepare and complete contracts for prix fixe parties and group dining reservations.
• Track and document contracts and reservation details using Excel spreadsheets.
• Print restaurant and event menus as needed.
• Maintain organized office files and administrative systems.
• Monitor and maintain office supply inventory.
• Provide general administrative support to the restaurant management team.

Skills

Communication

OpenTable Experience

Organization

Excel

Email platforms

Multitasking

Detail orientation

Hospitality experience

Problem solving

Tools

OpenTable

Excel

Job description

Èlephante – Santa Monica, CA

Èlephante is seeking a highly organized and professional reservationist / office administrator to support our restaurant operations and guest services at our Santa Monica location.

This role plays a key part in ensuring an exceptional guest experience before guests even arrive. The position combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team.

The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment.

Reservationist Responsibilities

• Respond to guest inquiries via email and phone in a timely and professional manner
• Manage reservation requests and assist guests with booking questions
• Provide accurate information regarding availability, policies, and large party reservations
• Address guest concerns and route issues to the appropriate management team when necessary
• Assist with coordinating and confirming large party and group dining reservations
• Maintain accurate reservation records within OpenTable

Office Administrator Responsibilities

• Prepare and complete contracts for prix fixe parties and group dining reservations
• Track and document contracts and reservation details using Excel spreadsheets
• Print restaurant and event menus as needed
• Maintain organized office files, documentation, and administrative systems
• Monitor and maintain office supply inventory
• Provide general administrative support to the restaurant management team

Qualifications

• Strong communication and customer service skills
• OpenTable experience preferred
• Excellent organizational and time management abilities
• Proficiency in Microsoft Excel and email platforms
• Ability to multitask in a fast-paced hospitality environment
• Strong attention to detail and problem-solving skills
• Previous hospitality, reservations, or administrative experience preferred

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Flexible scheduling
• Opportunities for growth within a growing hospitality group
• Employee dining benefits

Èlephante is an equal opportunity employer.