Reservationist & Office Admin — Flexible Schedule & Growth

Wish You Were Here Group; Santa Monica (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible scheduling

Growth opportunities within a growing,

Employee dining benefits

Job summary

Èlephante in Santa Monica is seeking a highly organized reservationist and office administrator to support our restaurant operations and guest services at our Santa Monica location.

This role combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment.

Qualifications

• Strong communication and customer service skills.
• OpenTable experience preferred.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Excel and email platforms.
• Ability to multitask in a fast-paced hospitality environment.
• Strong attention to detail and problem-solving skills.
• Previous hospitality, reservations, or administrative experience preferred.

Responsibilities

• Respond to guest inquiries via email and phone in a timely and professional manner.
• Manage reservation requests and assist guests with booking questions.
• Provide accurate information regarding availability, policies, and large party reservations.
• Address guest concerns and route issues to management when necessary.
• Assist with coordinating and confirming large party and group dining reservations.
• Maintain accurate reservation records within OpenTable.
• Prepare and complete contracts for prix fixe parties and group dining reservations.
• Track and document contracts and reservation details using Excel spreadsheets.
• Print restaurant and event menus as needed.
• Maintain organized office files and administrative systems.
• Monitor and maintain office supply inventory.
• Provide general administrative support to the restaurant management team.

Skills

Communication

OpenTable Experience

Organization

Excel

Email platforms

Multitasking

Detail orientation

Hospitality experience

Problem solving

Tools

OpenTable

Excel

Job description

Èlephante in Santa Monica is seeking a highly organized reservationist and office administrator to support our restaurant operations and guest services at our Santa Monica location.

This role combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment.