Scheduler

Transdev North America, Inc.; Tinley Park (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days: 5

Holidays: 10 days (8 standard, 2_FLOAT

Health, dental and vision insurance

Job summary

Transdev in Tinley Park, IL is hiring a Scheduler to intercept customer calls and schedule transportation. You will balance customer service with operational efficiency while maintaining ADA-compliant schedules and coordinating with dispatch and reservations.

DOT drug testing may apply, and familiarity with Trapeze Software is required. The role offers a competitive hourly wage and standard benefits.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or dispatch experience.
• Strong written and oral communication skills.
• Working knowledge of Trapeze Software required.
• Knowledge of Genesys is a plus.

Responsibilities

• Distribute trips to multiple providers.
• Build, optimize and maintain ADA-compliant paratransit schedules using Trapeze.
• Balance customer service, operational efficiency, and resource constraints.
• Manage subscription, demand and same-day trips.
• Coordinate with dispatch and reservations.
• Ensure compliance with ADA, FTA, and Pace service standards.
• Other duties as required.

Skills

Communication

Customer service

Safety focus

Multitasking

Education

High school diploma or GED

Tools

Trapeze Software

Genesys

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Transdev in Tinley Park, IL is hiring a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev Is Proud To Offer

• Competitive compensation package of minimum $20.00 hour – Maximum $22.50/hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Key Responsibilities

• Responsible for the distribution of trips to multiple providers
• Independently build, optimize and maintain ADA-compliant paratransit schedules using Trapeze.
• Effectively balance customer service, operational efficiency, and resource constraints
• Accurately manage subscription, demand and same-day trips
• Coordinate seamlessly with dispatch and reservations
• Ensure ongoing compliance with ADA, FTA, and Pace-defined service quality, productivity, and performance standards.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• 2 years reservationist or dispatch experience
• Strong written and oral communication skills
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Knowledge of Trapeze Software required
• Knowledge of Genesys phone systems is a plus
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.