Reservationist

Sushisamba-4; West Hollywood (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Healthcare contributions for eligible"

401k retirement plan

Discounts (50% off) at SUSHI SAMBA

Free daily staff meals

Job summary

SUSHI SAMBA Los Angeles in West Hollywood is seeking a passionate Reservationist to join our fast-paced team, handling phone and email inquiries and recording dining reservations in SevenRooms.

You will allocate tables accurately, follow booking protocols, promote events, and communicate with the General Manager to ensure guest satisfaction.

The role offers evenings and weekend shifts, thorough onboarding, and opportunities to grow within the brand as you stay current on trends in LA dining.

Qualifications

• Previous experience working as a Reservationist within a fast-paced environment.
• Excellent communication skills in the English language both written and verbal.
• The ability to maintain and follow processes and standards.
• Availability to work evenings, weekends and most holidays.
• Valid documentation of your right to work in the U.S.

Responsibilities

• Communicate clearly and effectively with guests and co-workers.
• Answer telephones in a prompt manner with appropriate scripting.
• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary.
• Receive and record guests’ dining reservations on SevenRooms, correctly and appropriately.
• Accurate allocation of tables in the correct restaurant.
• Ensuring that all appropriate communications are followed with all bookings.
• Promote and distribute information about SUSHISAMBA events and promotions.
• Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed.
• To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine.
• To stay up-to-date with Los Angeles events, restaurant trends and transport issues.
• To be able to prepare reports for the restaurant per shift, if necessary and requested.
• Other duties may be assigned

Skills

Reservationist experience

Communication skills

Tools

SevenRooms

Job description

SUSHISAMBA has arrived in Los Angeles, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood.

With locations in some of the world’s most dynamic cities—Las Vegas, London, Dubai, Singapore and now L.A.—SUSHI SAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other.

We’re on the lookout for passionate and dynamic reservationists to join our team and help deliver unforgettable hospitality in a one-of-a-kind setting.

What You’ll Do:

• Communicate clearly and effectively with guests and co-workers
• Answer telephones in a prompt manner with appropriate scripting
• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary
• Receive and record guests’ dining reservations on SevenRooms, correctly and appropriately:
• Accurate allocation of tables in the correct restaurant
• Ensuring that all appropriate communications are followed with all bookings
• Promote and distribute information about SUSHISAMBA events and promotions
• Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed
• To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine
• To stay up-to-date with Los Angeles events, restaurant trends and transport issues
• To be able to prepare reports for the restaurant per shift, if necessary and requested.
• Other duties may be assigned

What We’re Looking For:

• Previous experience working as a Reservationist within a fast-paced environment
• Excellent communication skills in the English language both written and verbal
• The ability to maintain and follow processes and standards
• Drive and ambition with the desire to learn and grow within the team
• Availability to work evenings, weekends and most holidays
• Full ownership of your role
• Validdocumentation of your right to work in the U.S.

What We Offer:

• $23 per hour
• Ongoing training and clear opportunities for growth
• Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance
• 401k retirement plan
• Long service awards
• 50% discount when dining at SUSHISAMBA
• Holiday parties
• Free daily staff meals on duty
• Quarterly company sponsored employee events
• Access to 24/7 employee assistance program

Ready to make your mark? Join SUSHISAMBA and be part of one of the most exciting restaurants in Los Angeles.