Lead Reservationist

Sushisamba-4; West Hollywood (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare contributions

401k retirement plan

50% dining discount

Free staff meals on duty

Quarterly employee events

24/7 employee assistance

Job summary

SUSHI SAMBA in Los Angeles seeks a Lead Reservationist to manage reservations and seating for a high-energy, multi-cultural dining concept. You will handle phone and email inquiries, record bookings in SevenRooms, and ensure smooth communication with guests and team members.

The role requires ownership, a can-do attitude, and the flexibility to work evenings, weekends, and holidays. We offer healthcare contributions, retirement options, staff meals, and growth opportunities in a renowned

Qualifications

• Experience as Lead Reservationist or similar in a fast-paced environment.
• Excellent written and verbal English communication.
• Ability to maintain and follow processes and standards.
• Drive to learn and grow within the team.

Responsibilities

• Manage dining reservations and seating allocations.
• Answer phone calls with scripted responses and prompt email replies.
• Record and confirm guest bookings in SevenRooms and allocate tables.
• Disseminate information about events and promotions to guests.
• Collaborate with General Manager and Sales Manager on bookings and guest concerns.
• Stay informed about SUSHI SAMBA concepts, LA events, and restaurant trends.
• Prepare shift reports when requested.
• Other duties may be assigned.

Skills

Lead Reservationist

English communication

Process adherence

Growth mindset

SevenRooms software

Tools

SevenRooms

Job description

SUSHI SAMBA has arrived in Los Angeles, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood.

With locations in some of the world’s most dynamic cities—Las Vegas, London, Dubai, Singapore and now L.A.—SUSHI SAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other.

We’re on the lookout for a passionate and dynamic Lead Reservationist to join our team and help deliver unforgettable hospitality in a one-of-a-kind setting.

What You’ll Do:

• Availability to work evenings, weekends and most holidays
• Communicating clearly and effectively with guests and co-workers
• Answer telephones in a prompt manner with appropriate scripting
• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary
• Receive and record guests’ dining reservations on SevenRooms, correctly and appropriately:
• Accurate allocation of tables in the correct restaurant
• Ensuring that all appropriate communications are followed with all bookings
• Promote and distribute information about SUSHISAMBA events and promotions
• Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed
• To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine
• To stay up-to-date with Los Angeles events, restaurant trends and transport issues
• To be able to prepare reports for the restaurant per shift, if necessary and requested.
• Other duties may be assigned

What We’re Looking For:

• Previous experience working as a Lead Reservationist (or similar) within a fast-paced environment
• Excellent communication skills in the English language both written and verbal
• The ability to maintain and follow processes and standards
• Drive and ambition with the desire to learn and grow within the team
• Full ownership of your role
• Validdocumentation of your right to work in the U.S.

What We Offer:

• $26 per hour
• Ongoing training and clear opportunities for growth
• Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance
• 401k retirement plan
• Long service awards
• 50% discount when dining at SUSHI SAMBA
• Holiday parties
• Free daily staff meals on duty
• Quarterly company sponsored employee events
• Access to 24/7 employee assistance program

Ready to make your mark? Join SUSHI SAMBA and be part of one of the most exciting restaurants in Los Angeles.