Reservationist

Atcog; Texarkana (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

Ark-Tex Council of Governments (ATCOG) is seeking a part-time Reservationist in Texarkana, Texas. The role handles transportation requests by phone and assigns pickups to schedules, dispatching TRAX vehicles.

You will support Rural Public Transportation operations and collaborate with drivers on repairs, scheduling, and time-off matters. Minimum qualifications include a high school diploma (or equivalent) and two years dispatching experience; bilingual is preferred.

Qualifications

• High school diploma or equivalent with two years dispatching experience.
• Knowledge of transit operations and roads within the region.
• Proficiency in Windows software including Word and Excel.

Responsibilities

• Receive transportation requests via telephone and document them accurately.
• Assign client pick-ups to schedules and dispatch TRAX vehicles.
• Assist day-to-day operations of Rural Public Transportation services.
• Coordinate with drivers on vehicle repair, scheduling, and time off; review drivers' paperwork.

Skills

Dispatching

MS Word

MS Excel

Communication

Safety

Education

High school diploma or equivalent

Two years dispatching experience

Job description

The Ark-Tex Council of Governments (ATCOG) is now accepting applications for a part-time Reservationist, Announcement #2609. This is a part-time position located in the Texarkana, Texas office. This position is responsible for receiving transportation requests via phone and assigns client pick-ups to schedules and dispatching TRAX vehicles. This position assists in day-to-day operations of Rural Public Transportation services. This position also coordinates with the drivers in given area for vehicle repair, scheduling, managing compensatory time and time off. They will also review paperwork submitted by drivers in given area, including timesheets.

EDUCATION/TRAINING/EXPERIENCE:

High school diploma, or equivalent, plus two (2) years dispatching experience in the demand-responsive transportation field. Bi-lingual is preferred.

KNOWLEDGE/SKILLS/ABILITIES (KSA's)

Knowledge of transit operations and practices, particularly of demand-responsive systems. Knowledge of roads and streets within given region.

Skill/Ability: Computer skills with knowledge of Windows environment programs such as Word and Excel. Ability to operate communication equipment and the ability to dispatch vehicles throughout a transit system. Basic arithmetic and proper use of the English language, spelling and grammar required. Ability to operate vehicles in a safe and lawful manner in accordance with motor vehicle laws and regulations. Ability to see, hear, reach, stoop, bend, and lift and carry up to 30 pounds required. Must possess ability to perform essential job functions with or without reasonable accommodations. Additional Requirement: must possess a valid motor vehicle operator's license subject to an approved motor vehicle report.

Having met the above detailed minimum qualifications, your application will be evaluated on: additional related education and experience in the areas listed above.

EQUAL OPPORTUNITY EMPLOYER