Transit Street Supervisor - Transit Operations (Port Arthur, TX)

City of Port Arthur; Port Arthur (TX); On-site; USD 33,155,525 - 41,199,883; Full time

Job summary

A municipal transit agency in Port Arthur is seeking a Transit Street Supervisor to oversee daily operations and manage staff. This role ensures compliance with regulations and fosters positive customer interactions while leading team performance. The ideal candidate will have extensive experience in transportation operations and hold a valid Texas CDL. The position requires a strong leader capable of multitasking in a dynamic environment and maintaining operational excellence.

Qualifications

• 3+ years experience in transportation operations, including supervisory roles.
• Texas Class A or B CDL with Passenger and Air Brake endorsements.
• Ability to analyze complex problems and make sound decisions.

Responsibilities

• Oversee daily street service operations and staff performance.
• Ensure compliance with federal and state regulations.
• Facilitate dispute resolution among staff and customers.

Skills

Effective public relations

Leadership

Problem-solving

Communication skills

Education

High school diploma or GED

Tools

Word processing software

Spreadsheets

Job description

Transit Street Supervisor - Transit Operations (Port Arthur, TX)

Salary: $24,067.6 - $29,907.0 hourly (DOE & Q) Non-Exempt
Opening Date: 12/05/2023
Closing Date: Continuous until Filled

Job Summary

Responsible for planning, coordination and oversight of daily street service operations and customer issues, including management of operations staff to perform regular assessments of their performance.

Supervision Received and Exercised

Receives direction from Director of Transit while exercising direct supervision over subordinate operational staff.

Key Responsibilities

• Direct, organize and manage operation activities for fixed route, paratransit and Dial-A-Ride Demand Response.
• Ensure compliance in accordance to FTA standards, Americans with Disabilities Act (ADA) regulations and departmental policies, as well as applicable federal, state and local laws and regulations.
• Monitor, train, correct and evaluate performance of assigned personnel; track employee attendance and leave.
• Supervise, lead and motivate operators and be their real‑time, in‑service resource for assistance.
• Perform Time Point Checks to ensure operators are on schedule on their routes.
• Ensure operators provide friendly customer interaction and maintain coach cleanliness.
• Investigate accidents, incidents, disputes and disturbances in accordance with policy, and in conjunction with involved authorities, and complete all required associated reporting on these matters.
• Supervise drug and alcohol screening of all operators, including post‑accident, random and reasonable suspicion testing; make independent reasonable suspicion determinations.
• Provide customer service by speaking with customers about their experiences, coordinate dispute resolution among customers and operators, transport customers in problem situations and respond to extra service route problems.
• Monitor cameras and transit radio system.
• Ensure assigned personnel are in compliance with the dress code policy.
• Serve as an essential employee to continue operations during an emergency or weather related event.
• Respond to the constantly changing needs in relation to operation coverage, on minimal notice, which may include equipment failures or malfunctions in the field, route coverage during breakdowns, handling passenger issues, advisement of detours, weather conditions and related uncontrollable events that may impact passenger services.
• Work proficiently with computer and software to accomplish administrative tasks.
• Maintain accurate reports and records in accordance with Port Arthur Transit procedures.
• Assist dispatch with covering extra trips by personally providing trips or contacting possible operator replacements.

Qualifications

Knowledge of

• Advanced principles and practices in transit operations including fixed route/paratransit.
• Principles of effective public relations and interaction with economically and ethnically diverse populations, community groups and agencies, private businesses and other levels of government.
• Business letter writing and report preparation, record keeping and reporting procedures.
• Applicable federal, state and local laws, regulations, codes and statutes.
• The City of Port Arthur and surrounding area streets, landmarks and related geography in the Port Arthur Transit service areas.
• The Americans with Disabilities Act and its requirements, as they pertain to the needs of the elderly and disabled.
• Personal computers and current software programs for word processing, spreadsheets, presentations, emails and databases at an intermediate level of proficiency.

Ability to

• Analyze complex administrative problems and make sound decisions and/or recommendations to resolve problems.
• Interpret and apply pertinent laws, rules and regulations.
• Maintain confidentiality in the performance of duties.
• Multitask in a quick‑paced environment.
• Act as an effective team player.
• Provide leadership, establish and maintain effective, cooperative working relationships, while communicating concisely to convey information to operators, the general public (including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other populations) and other agency personnel.
• Interact with the general public in giving or receiving basic information by telephone or in person.
• Accept criticism and deal with high‑stress situations with a calm demeanor.
• Conduct fair and consistent evaluation of personnel and resolution of problems encountered; coach and educate a diverse audience, both internally and externally.
• Prepare reports regarding service disruptions, incidents, accidents and operator performance or behavior in a timely manner, maintain files with a high level of accuracy and complete follow‑up when necessary.
• Ensure agency regulations and policies are followed and applied consistently.
• Manage multiple tasks simultaneously, delegating and prioritizing work.
• Respond to emergencies when called and work outside of regularly scheduled shift, if needed, which may include nights and weekends.
• Utilize interpersonal communication skills, as applied to interaction with coworkers, supervisors, the general public, etc., sufficient to exchange or convey information and to receive work direction.
• Communicate effectively in writing and orally, speaking distinctly and conveying information.
• Address problems or situations to identify patterns and develop solutions.
• Complete assigned tasks with minimal direction, with close attention to detail and a high degree of accuracy.
• Make decisions in an environment which may require interruptions and shifting priorities.

Physical, Mental and Safety Capacity

• Maintain mental capacity to make sound decisions under stress, think clearly in emergency situations, interpret local maps, and demonstrate intellectual capabilities.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, including sitting for extended periods, assisting persons in boarding, lifting moderately heavy to heavy parcels (e.g., groceries/other purchases for Paratransit riders), maintaining orderly behavior, and operating assigned equipment.
• Effectively deal with personal danger which may include exposure to angry, violent or dangerous persons, exhaust fumes, various weather and road conditions, infectious or sick persons, confined workplaces and hazards associated with working in traffic.

Experience and Training Guidelines

Experience:

• Three (3) years of increasingly responsible experience as an operator, with comprehensive understanding of the operating system including work rules, routing, fare structure and street geography.
• Three (3) years of increasingly responsible supervisory experience in transportation related operation.

Training: Must have completed the twelfth grade and possess a high school diploma, or have a GED.

License or Certificate: Possession of an appropriate Texas Class A or B Commercial Driver’s License (CDL), with Passenger and Air Brake endorsements.

Equal Employment Opportunity Statement

The City of Port Arthur is an Equal Employment Opportunity Employer. (EEO/AA/V/F/RC/H)

Contact Information

Department: Transit
Requisition Number: #23-34R