Reservationist

Crewny; New York, Northern (NY, KY); Hybrid; USD 57,308,000 - 77,366,000; Full time

Job summary

Crew is seeking a Reservationist to join its experience-focused team in New York. The role centers on first contact with guests, relationship development, and helping with guest relations requests to ensure a stellar dining experience from start to finish.

The ideal candidate communicates graciously, stays reliable, and is eager to provide outstanding hospitality. You will support guest services, events, and venue management as part of a growing hospitality group.

Qualifications

• Ability to multi-task.
• Ability to perform essential job functions in a high-volume, fast-paced environment.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Experience with restaurant event planning a plus.
• Organizational skills.
• Familiarity with restaurant event booking and coordination a plus.

Responsibilities

• Direct communication to mediate guest concerns and make reservations over the phone, in person, and virtually.
• The Reservationist is responsible for optimizing communication and maximizing business performance through effective reservation management.
• The Reservationist also plays an integral role with the Event Sales lifecycle, offering administrative support to event bookings.
• Communicate with venue management daily.
• Interact with guests with positivity and composure in all circumstances.
• Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
• Monitor and respond to all communications; provide friendly, knowledgeable assistance to phone call and email inquiries.
• Navigate unsatisfied guest concerns while escalating serious issues to upper management.
• Perform administrative tasks including but not limited to billing, digital organization, and scheduling.
• Provide administrative support to the Event Sales team with organization of BEOs and the execution of other administrative tasks.
• Uphold established culture and values of Company.

Skills

Verbal communication

Written communication

Multi-tasking

Organizational skills

Event planning experience

Job description

Join Our Crew / Overview

Position Overview

Reservationist

Crew

225 West St, New York, NY 10013

$20 - $27, commensurate with experience

Variable daytime, evenings, and weekends

Understand the Role

Reservationist

Crew is seeking a Reservationist to join a growing, experience-focused team; calling all people passionate about making people happy!

Crew

Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.

With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.

Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it’s sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.

Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.

Crew’s flagship restaurant, Grand Banks, was named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine, one of the “Best Waterfront Restaurants in the World” by CNN Travel, "Best Outdoor Dining in New York City" by The Village Voice, "Best Oyster Bar in New York City" by The New York Observer, and one of the "Three Best Bars in New York" by Conde Nast Traveler.

Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named "Seafood Restaurant of the Year" by New Orleans Magazine, and one of New Orleans "Five Best New Restaurants" by the Times Picayune.

Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.

Holywater, Crew’s most recent venture, spent it’s first six months on Eaters list of NYC’s Hottest New Cocktail bars and it’s launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. https://crewny.com/

Job Overview

Position Summary

The Reservationist will set the tone for the entire guest experience through initial contact and relationship development, and assist with guest relations requests, needs, and concerns. The Reservationist will work closely with the Guest Services team, Event Sales team, and venue management to ensure the restaurant maximizes each guest experience from beginning to end, and ensure all guests are satisfied with their experience.

The perfect candidate is an effective and gracious communicator, reliable, willing to learn, and eager to provide excellent hospitality. The Reservationist must maintain a high level of integrity and be thoughtful, detail oriented, and willing to go the extra mile to comprehensively assist guests.

Key Responsibilities: Direct communication to mediate guest concerns and make reservations over the phone, in person, and virtually. The Reservationist is responsible for optimizing communication and maximizing business performance through effective reservation management. The Reservationist also plays an integral role with the Event Sales lifecycle, offering administrative support to event bookings.

Essential Duties & Responsibilities

• Communicate with venue management daily
• Interact with guests with positivity and composure in all circumstances
• Maintain knowledge of restaurant concepts, location, transportation, management team, etc.
• Monitor and respond to all communications; provide friendly, knowledgeable assistance to phone call and email inquiries
• Navigate unsatisfied guest concerns while escalating serious issues to upper management
• Perform administrative tasks including but not limited to billing, digital organization, and scheduling
• Provide administrative support to the Event Sales team with organization of BEOs and the execution of other administrative tasks
• Uphold established culture and values of Company

Minimum Qualifications

• Ability to multi-task
• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Excellent verbal communication skills
• Excellent written communication skills
• Experience with restaurant event planning a plus
• Organizational skills
• Familiarity with restaurant event booking and coordination a plus