Reservationist

Compass Group USA; New York (NY); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Job summary

Rapport, a division of FLIK Hospitality Group and part of Compass Group USA, seeks a Conference Center Receptionist to deliver a luxury, high-touch experience for VIP clients. You will greet, escort, and assist guests, manage the reception desk, and support lobby operations daily.

Key responsibilities include creating VIP visitor reports, handling calls, and enforcing security procedures while coordinating with the lobby team and reservations system to ensure a seamless guest experience.

Qualifications

• 2-4 years of experience in conference services or event coordination.
• Working knowledge of audiovisual and catering services.
• Degree in Hospitality Management preferred.
• Second-language proficiency is a plus.

Responsibilities

• Deliver a high-touch, luxury hospitality client experience
• Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Conference Center
• Manage the Conference Center reception desk as a central resource for all guests
• Memorize VIP visitor names and photos to provide a personalized greeting and experience
• Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
• Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
• Implement established security policies and Conference Center procedures related to arriving and departing visitors, contractors, and deliveries
• Manage all Conference Center activity within the reservations system

Skills

Guest services

VIP guest handling

Communication skills

Bilingual (optional)

Education

Bachelor's degree in Hospitality Management

Job description

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Position Title:Reservationist Morgan Stanley Broadway

Pay 11

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The Conference Center Receptionist is responsible for creating a warm, welcoming, and professional atmosphere while interacting daily with VIP clients and the executive suite. This role serves as the first point of contact for all guests and is responsible for greeting, escorting, and accommodating client needs during their time in the Conference Center.

Key Responsibilities:

• Deliver a high-touch, luxury hospitality client experience
• Greet and escort guests with genuine warmth, ensuring they feel comfortable and well cared for while in the Conference Center
• Manage the Conference Center reception desk as a central resource for all guests
• Memorize VIP visitor names and photos to provide a personalized greeting and experience
• Create VIP visitor reports to prepare for upcoming visits, working closely with the lobby team
• Answer telephones in a friendly and professional manner, accurately taking messages and appropriately handling or referring inquiries
• Implement established security policies and Conference Center procedures related to arriving and departing visitors, contractors, and deliveries
• Manage all Conference Center activity within the reservations system

Preferred Qualifications:

• 2-4 years of experience in conference services or event coordination
• Working knowledge of audiovisual and catering services
• Degree in Hospitality Management preferred
• Second-language proficiency is a plus

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group

Job Segment: Event Planning, Hospitality