CLIENT CENTER RECEPTIONIST

Compass Group USA; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, is hiring a Client Center Receptionist in New York. The role handles calls and reservations, coordinates conference center planning, and ensures rooms and A/V setups meet client standards.

Strong customer service and Microsoft Office proficiency required. Salary range is $65,000–$70,000 yearly, with full benefits and career development opportunities.

Qualifications

• Four year college degree preferred.
• Proficient in Microsoft Office.
• Two years of planning experience in hospitality industry.
• Proactive mindset to anticipate and support changes in our business.
• Keep abreast of industry trends and share information with staff.
• Exceptional customer service abilities.

Responsibilities

• Answers telephones and makes reservations for clients.
• Tracks information in the database.
• Responsible for planning in the conference center.
• Ensures appropriate communication to operating departments including Conference Services, Catering, and Audio Visual.
• Checks all conference rooms before client arrives.
• Ensures rooms are set according to customer standards.
• Ensure Audio Visual equipment is set according to customer standards.
• Finalizes all planning details with clients and distributes to all operating departments.
• Provides business center services when requested.

Skills

Exceptional customer service

Proactive mindset

Strong communication

Education

Four year college degree preferred

Tools

Microsoft Office

Job description

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CLIENT CENTER RECEPTIONIST

Salary:$65000 - $70000 / year

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Job Summary:

Key Responsibilities:

• Answers telephones and makes reservations for clients
• Tracks information in the database
• Responsible for planning in the conference center
• Ensures appropriate communication to operating departments including Conference Services, Catering, and Audio Visual
• Checks all conference rooms before client arrives
• Ensures rooms are set according to customer standards
• Ensure Audio Visual equipment is set according to customer standards
• Finalizes all planning details with clients and distributes to all operating departments
• Provides business center services when requested

Preferred Qualifications:

• Four year college degree preferred
• Proficient in Microsoft Office
• Two years of planning experience in hospitality industry
• Proactive mindset to anticipate and support changes in our business
• Keep abreast of industry trends and share information with staff
• Exceptional customer service abilities

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group