CONFERENCE CENTER PLANNER

Rapport Guest Services; New York (NY); On-site; USD 76,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group, is hiring a Conference Center Planner in New York. The role focuses on full‑service planning and execution of meetings with VIP clients and executive leadership, requiring exceptional organizational and communication skills.

Ideal candidates have 2–4 years of event planning experience and strong knowledge of audiovisual and catering services. A hospitality degree is preferred, and second‑language skills are a plus.

Qualifications

• 2–4 years of event or meeting planning experience.
• Knowledge of audiovisual and catering services.
• Degree in Hospitality Management preferred.
• Second-language proficiency is a plus.

Responsibilities

• Deliver a high‑touch, luxury hospitality client experience.
• Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials.
• Send daily meeting confirmations through the reservations system.
• Identify and resolve room booking conflicts in collaboration with the reservations team.
• Proactively schedule planning meetings, walkthroughs, and follow‑ups with meeting hosts.
• Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests.
• Obtain proper approvals and billing information for event‑related expenses.
• Communicate effectively with internal departments throughout planning and execution.
• Assist with bookings and document all requirements in the reservations system.
• Create and distribute work orders.
• Provide utilization and Conference Center reports upon request.
• Support senior planners during high‑profile events.
• Produce accurate floor plans, event resumes, and BEOs.
• Participate in planning, pre‑conference, and post‑conference meetings.
• Troubleshoot guest and team requests.
• Conduct room checks prior to meetings.
• Maintain positive client and vendor relationships.
• Demonstrate knowledge of Conference Center SOPs.
• Adapt to rapidly changing priorities.
• Maintain flexible availability including evenings and weekends.

Skills

Event Planning

Client Service

Communication

Organization

Education

Degree in Hospitality Management

Tools

Reservations System

Job description

Rapport

Salary: $76000 - $80000 / year

Rapport, a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Center Planner is responsible for the full-service planning and execution of meetings in the Conference Center. This role interacts daily with VIP clients and executive leadership and is highly client-focused, requiring refined communication, a white‑glove service approach, and exceptional organizational and problem‑solving skills.

All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Key Job Duties

• Deliver a high‑touch, luxury hospitality client experience
• Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials
• Send daily meeting confirmations through the reservations system
• Identify and resolve room booking conflicts in collaboration with the reservations team
• Proactively schedule planning meetings, walkthroughs, and follow‑ups with meeting hosts
• Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
• Obtain proper approvals and billing information for event‑related expenses
• Communicate effectively with internal departments throughout planning and execution
• Assist with bookings and document all requirements in the reservations system
• Create and distribute work orders
• Provide utilization and Conference Center reports upon request
• Support senior planners during high‑profile events
• Produce accurate floor plans, event resumes, and BEOs
• Participate in planning, pre‑conference, and post‑conference meetings
• Troubleshoot guest and team requests
• Conduct room checks prior to meetings
• Maintain positive client and vendor relationships
• Demonstrate knowledge of Conference Center SOPs
• Adapt to rapidly changing priorities
• Maintain flexible availability including evenings and weekends

Key Competencies

• Luxury hospitality expertise and client‑centric mindset
• Strong organization and multitasking skills
• Attention to detail and policy recall
• Meeting planning skills
• Positive and collaborative attitude
• Strategic, solution‑oriented thinking
• Excellent written and verbal communication
• Creative event development
• Strong computer and reservations system proficiency
• Calm performance in fast‑paced environments
• Dependable, ethical, and confidential
• Professional demeanor and accountability

Qualifications

• 2–4 years of event or meeting planning experience
• Knowledge of audiovisual and catering services
• Degree in Hospitality Management preferred
• Second‑language proficiency is a plus

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport maintains a drug‑free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1554184

Rapport a specialized division of FLIK Hospitality Group