CLIENT CENTER RECEPTIONIST

Rapport Guest Services; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

Employee Assistance Program

Paid Parental Leave

Job summary

Rapport Guest Services in New York, NY is seeking a dedicated ambassador to manage reservations and conference planning. This role requires exceptional customer service skills and two years of experience in hospitality.

The position offers a competitive salary of $65,000 - $70,000 annually, along with an extensive benefits package including medical, dental, vision, and retirement plans. Join a global community and develop your career with us.

Qualifications

• Two years of planning experience in the hospitality industry.
• Ability to track information in a database.
• Familiarity with planning in a conference center.

Responsibilities

• Answer telephones and make reservations for clients.
• Track information in the database.
• Ensure all conference rooms meet customer standards.

Skills

Proficient in Microsoft Office

Exceptional customer service abilities

Proactive mindset

Education

Four year college degree preferred

Job description

Rapport

Salary: $65000 - $70000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Key Responsibilities

• Answers telephones and makes reservations for clients
• Tracks information in the database
• Responsible for planning in the conference center
• Ensures appropriate communication to operating departments including Conference Services, Catering, and Audio Visual
• Checks all conference rooms before client arrives
• Ensures rooms are set according to customer standards
• Ensures Audio Visual equipment is set according to customer standards
• Finalizes all planning details with clients and distributes to all operating departments
• Provides business center services when requested
• Rune end-of-day reports

Preferred Qualifications

• Four year college degree preferred
• Proficient in Microsoft Office
• Two years of planning experience in hospitality industry
• Proactive mindset to anticipate and support changes in our business
• Keep abreast of industry trends and share information with staff
• Exceptional customer service abilities

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Rapport maintains a drug‑free workplace.