Reservationist

Simplevenue; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Simplevenue in New York is seeking a personable Reservationist for our Chelsea dining room. This full-time, on-site role requires handling reservations, guest inquiries and check-ins with a welcoming, professional approach.

Evening and weekend availability from 4 PM to 10 PM is required to support upscale service and events. You will coordinate with front-of-house staff to ensure accurate details and a seamless guest experience.

Qualifications

• Experience in hospitality, guest service or reservations preferred.
• Strong verbal and written communication needed.
• Excellent organization and attention to detail.

Responsibilities

• Welcome guests and assist with checkin upon arrival.
• Manage reservation requests, changes and cancellations by phone and email.
• Respond to guest inquiries and provide accurate information about menus, dining experiences and events.
• Maintain accurate reservation details.
• Communicate relevant reservation details and guest requests to the restaurant team.

Skills

Guest service

Communication

Organization

Teamwork

Punctuality

Job description

Position Overview

The Reservationist manages reservations and guest communications and provides a welcoming arrival experience. The ideal candidate is personable, organized and committed to providing attentive, professional service in an upscale dining environment.

This is a full-time, on-site position at our Chelsea location.

Evening and weekend availability from 4 PM to 10 PM is required.

Responsibilities

• Welcome guests and assist with checkin upon arrival.
• Manage reservation requests, changes and cancellations by phone and email.
• Respond to guest inquiries and provide accurate information about menus, dining experiences and events.
• Maintain accurate reservation details.
• Communicate relevant reservation details and guest requests to the restaurant team.

Qualifications

• Previous hospitality, guest service or reservations experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests while remaining professional and attentive.
• Dependable, punctual and able to work collaboratively with the team.
• Available to work evenings and weekends from 4 PM to 10 PM.