Reservationist

Major Food Brand; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant chain in Boston is seeking a customer service representative to manage guest communication effectively and ensure a welcoming atmosphere. Ideal candidates will have at least one year of experience in fine dining, excel in communication, and maintain a friendly demeanor in a fast-paced environment. Responsibilities include responding to guest needs and inquiries, demonstrating a commitment to service excellence, and handling reservations professionally.

Qualifications

• At least 1 year of prior restaurant experience, fine dining preferred.
• Demonstrate urgency, attention to detail, and a strong work ethic.

Responsibilities

• Answer all emails and phone calls in a warm and professional tone.
• Respond to customer requests and concerns.
• Communicate guest needs regarding reservations and issues.

Skills

Excellent written and verbal skills

Friendly and personable

Basic knowledge of Microsoft Office

Ability to work in a high-volume environment

Job description

Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone.

Respond to all customer requests and questions

Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.

Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests.

Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers.

Will have at least 1 year of prior restaurant experience, fine dining preferred

Friendly, welcoming, and personable

Basic knowledge of Microsoft Office

Excellent written and verbal skills

Comfortable in a high-volume, fast-paced environment

Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic

Equal Opportunity Employer
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