Customer Service Representative

MV Transportation; Greenwich Village (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

MV Transportation is seeking a Customer Service Representative to handle clerical duties including data entry in Trapeze software, taking reservations, providing information, and assisting with the application process. The role requires excellent ten-key skills, strong attention to detail, and the ability to work in a fast-paced office in a team environment.

Candidates should have experience with Word/Excel, customer service background, and strong written/oral communication.

Qualifications

• Experience with Microsoft Word and Excel.
• Excellent ten-key skills and attention to detail.
• Customer service experience required and strong communication skills.
• Able to multi-task and work under pressure to meet deadlines.

Responsibilities

• Reconciling drivers manifests and accurate data entry in Trapeze software.
• Taking reservations and providing information to customers.
• Assist with application process and preparation of eligibility letters and pre-paid tickets.
• Support Accounting Manager and other assigned duties.

Skills

Microsoft Word

Microsoft Excel

Ten-key

Bilingual English/Spanish

Attention to detail

Customer service

Teamwork

Communication skills

Job description

Overview

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Responsibilities

MV Transportation is seeking aCustomer Service Representativewho will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications

TalentRequirements:

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Starting pay rate: $21.23hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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