Customer Service Representative

MV Transportation; Redwood City (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

MV Transportation is seeking a Customer Service Representative to perform clerical duties, reconcile driver manifests, and enter data in Trapeze. Responsibilities include taking reservations, providing information, assisting with applications, and preparing eligibility letters. Strong Excel and ten-key skills, attention to detail, and excellent communication are required.

Candidate should be able to work in a team in a fast-paced office. Bilingual English/Spanish is a plus.

Qualifications

• Experience with Microsoft Word and Excel.
• Excellent ten key skills.
• Attentive to details and able to multi-task.
• Customer service experience required.
• Strong interpersonal and communication skills; bilingual English/Spanish a plus.

Responsibilities

• Reconciling drivers manifests and accurate data entry in Trapeze software.
• Take reservations and provide information.
• Assist with application process and prepare eligibility letters.
• Prepare pre-paid tickets and assist Accounting Manager.
• Work in a fast-paced office and in a team environment; maintain professional conduct.

Skills

Microsoft Word

Excel

Ten key skills

Attention to detail

Customer service

Communication skills

Tools

Trapeze software

Job description

Overview

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Responsibilities

MV Transportation is seeking aCustomer Service Representativewho will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications

TalentRequirements:

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.
• Bilingual English/Spanish a plus.

Starting pay rate: $28/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.