Customer Service & Ride Scheduling Specialist

Transdev; Irvine (CA); On-site; USD 24,975 - 25,719; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) savings plan

Paid holidays, vacation, and sick time

Job summary

A transportation service provider in Irvine, CA is looking for a Reservationist to handle customer calls and manage transportation scheduling. Candidates need to have a high school diploma or GED along with prior customer service experience. This full-time position offers competitive hourly pay ranging from $18.13 to $18.67, and includes benefits like medical coverage and paid time off. The job requires excellent communication skills and the ability to work in a fast-paced environment.

Qualifications

• Reservationist or customer service experience required.
• Excellent communication and listening skills are essential.
• Subject to DOT drug testing and physical as applicable.

Responsibilities

• Answer customer calls and input ride information into the system.
• Resolve service-related complaints and document trip authorizations.
• Enter new customer information with high accuracy.

Skills

Customer service orientation

Excellent communication

Professional telephone etiquette

Computer literate

Education

High school diploma or GED

Job description

A transportation service provider in Irvine, CA is looking for a Reservationist to handle customer calls and manage transportation scheduling. Candidates need to have a high school diploma or GED along with prior customer service experience. This full-time position offers competitive hourly pay ranging from $18.13 to $18.67, and includes benefits like medical coverage and paid time off. The job requires excellent communication skills and the ability to work in a fast-paced environment.