Reservation Specialist — Dynamic Customer Care

U-Haul; Orlando (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

24-hour physician available for kids

Dental & Vision Plans

Business travel insurance

You Matter EAP

LifeLock Identity Theft Protection

Critical Illness/Group Accident Insur.

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul in Clermont, FL is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. You will manage reservations, coordinate with field teams and dealerships, and help balance equipment availability based on demand.

The role emphasizes strong communication, multitasking, and problem-solving as part of daily operations. Eligible employees receive benefits and career advancement opportunities.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Job description

U-Haul in Clermont, FL is seeking a Reservation Manager Agent who thrives in a fast-paced, team-oriented environment and delivers outstanding customer service. You will manage reservations, coordinate with field teams and dealerships, and help balance equipment availability based on demand.

The role emphasizes strong communication, multitasking, and problem-solving as part of daily operations. Eligible employees receive benefits and career advancement opportunities.