Reservation Service Agent

Paycom - ATS; Richmond, Northern (VA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee meals

Complimentary parking

Job summary

The Jefferson Hotel in Richmond, VA is seeking a polished Reservations Agent to join our Front Office team. This full-time role handles hotel and dining reservations via phone, email, and online platforms, ensuring every guest inquiry is answered with courtesy and accuracy.

The ideal candidate will be organized, personable, and dedicated to delivering a seamless guest experience from inquiry through arrival, with flexibility to work weekends and holidays between 9:00 AM and 8:00 PM.

Qualifications

• High school diploma or equivalent required; hospitality training is a plus.
• Strong verbal and written communication skills.
• Prior reservations or front desk experience preferred.

Responsibilities

• Handle hotel and dining reservations via phone, email, and online platforms.
• Provide warm, professional guest service and confirm details in the system.
• Assist with inquiries on room types, rates, availability, and packages.
• Support front desk during busy periods, including check-in/check-out.

Skills

Customer service mindset

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

Computer proficiency

Job description

Reservation Service Agent# Reservation Service AgentThe Jefferson Hotel - RICHMOND, VA 23220## OverviewSalary Range$14.50 - $16.50Position TypeFull TimeJob ShiftAny## DescriptionThe Jefferson Hotel is seeking a polished and service-driven Reservations Agent to join our Front Office team. This full-time position plays a key role in delivering exceptional guest service through efficient reservation management and professional guest interaction. The ideal candidate is highly organized, personable, and committed to ensuring a seamless guest experience from the moment of inquiry through arrival.**Key Requirements*** **Availability:** Must be available to work any day of the week, including weekends and holidays, with flexible shifts scheduled between 9:00 AM and 8:00 PM.* **Experience:** Prior reservations, front desk, or customer service experience in a hospitality environment is preferred.* **Communication:** Must possess excellent verbal and written communication skills and demonstrate professionalism in guest interactions.* **Technical Skills:** Proficiency in using computers and reservation systems; ability to accurately process bookings and manage reports.* **Service Orientation**: Must demonstrate a courteous, guest-focused approach with a keen attention to detail.**Basic Functions & Scope*** Manage hotel and dining reservations, including phone, email, and online booking platforms.* Assist with guest inquiries regarding room types, rates, availability, special packages, and hotel services.* Process reservation changes, cancellations, and amenity requests promptly and accurately.* Support the Front Desk team during high-traffic periods, including check-in and check-out assistance.* Generate daily shift reports and support billing processes as required.**Duties & Responsibilities*** Provide warm, professional, and efficient service to all guests, callers, and colleagues.* Maintain detailed knowledge of hotel offerings, packages, promotions, and events.* Accurately record and confirm guest reservation details using hotel systems.* Handle special requests and communicate guest preferences across relevant departments.* Coordinate with Housekeeping, Concierge, and Food & Beverage teams to ensure seamless service delivery.* Assist with general administrative tasks and ensure all records are up to date and error-free.* Resolve guest concerns or escalate appropriately while maintaining a positive guest experience.**Qualifications*** High school diploma or equivalent required; additional hospitality or customer service training is a plus.* Strong computer and telephone skills; ability to multitask and prioritize in a fast-paced environment.* Positive attitude, reliable attendance, and a team-first mindset.* Previous experience with hotel reservations systems preferred but not required.* Ability to maintain confidentiality and professionalism at all times.**Why Work Here**At The Jefferson Hotel, the Front Office team plays a vital role in shaping each guest’s first impression and overall experience. As a Reservations Agent, you will be part of a collaborative and service-focused environment that values professionalism, communication, and attention to detail. We offer employee meals, complimentary parking, and opportunities for growth within one of Richmond’s most distinguished luxury properties.