Reservation Operations Analyst (TS/SCI)

Amazon Web Services (AWS)

Arlington (VA)

On-site

USD 57,000 - 99,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a driven analyst to own the creation and processing of Reservation Product transaction requests. You will audit cancellations, purchases, migrations, and modifications while ensuring compliance and SLA adherence.

A strong emphasis on data accuracy and escalation handling supports the AWS RI Operations Team. The role requires an active TS/SCI clearance with polygraph, with potential for commensurate clearances per agency.

Qualifications

Bachelor's degree or equivalent in Business, Accounting, or a related field.
Experience in business analysis and analytical roles with quantitative skills and intermediate Excel skills.
Active TS/SCI security clearance with polygraph is required.

Responsibilities

Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
Act as escalation point for Reservation Product requests and issues when needed.
Investigate data discrepancies, identify root causes, and propose solutions.
Communicate across channels to ensure transparency of process.
Retrieve and evaluate data using Excel and BI systems as needed.
Maintain high accuracy and meet SLA targets in a fast-paced environment.