Operations Analyst, RI Operations

Amazon; Baltimore (MD); On-site; USD 56,800 - 99,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading tech company is looking for an individual with strong analytical skills to process and audit Reservation Product transactions while adhering to compliance requirements. This role involves investigating data discrepancies and maintaining effective communication across channels. Applicants should hold a Bachelor's degree, have at least one year of relevant experience, and possess a current US Government Security Clearance. The job is based in Arlington, VA, with a competitive salary and comprehensive benefits package.

Qualifications

• 1+ year of analytics and/or operations experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.
• Self-critical to allow for self-correction of errors.

Responsibilities

• Process and audit Reservation Product transactions.
• Investigate data discrepancies and propose solutions.
• Communicate effectively across all relevant channels.

Skills

Analytical skills

Communication skills

Intermediate Excel skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree or equivalent in Business, Accounting, or related field

Tools

Excel

BI systems

Job description

Key Job Responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as an escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Self‑critical to allow for self‑correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Basic Qualifications

• Bachelor’s degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
• 1+ year of analytics and/or operations experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Preferred Qualifications

• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP).
• Experience performing data analysis and troubleshooting data integrity issues.
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks.
• Highly organized, excellent multi‑tasking skills, and efficient in ambiguous situations.

Location

USA, VA, Arlington

Benefits

The base salary range for this position is $56,800.00 – $99,300.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.