Cloud Reservations Operations Analyst

Amazon Web Services (AWS); Seattle (WA); On-site; USD 80,000 - 99,000; Full time

Job summary

Amazon Web Services, Inc. in Seattle, WA is seeking a driven operations professional to own the creation and processing of Reservation Product transaction requests, including cancellations, purchases, migrations, and modifications.

You will investigate data discrepancies, meet strict SLAs, and collaborate across teams while using Excel and BI tools to analyze data and drive improvements.

This full-time role offers a culture of inclusion and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas.

Responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Vocally self-critical to allow for self-correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Skills

Analytical skills

Quantitative analysis

Organizational skills

Education

Bachelor's degree or equivalent in Business, Accounting, or a related field

Tools

Microsoft Excel

Pivot Tables

VLookup

Charts

Job description

Amazon Web Services, Inc. in Seattle, WA is seeking a driven operations professional to own the creation and processing of Reservation Product transaction requests, including cancellations, purchases, migrations, and modifications.

You will investigate data discrepancies, meet strict SLAs, and collaborate across teams while using Excel and BI tools to analyze data and drive improvements.

This full-time role offers a culture of inclusion and a comprehensive benefits package.