Reservation Operations Analyst | Data & SLA Excellence

Amazon Web Services (AWS); Seattle (WA); On-site; USD 80,200 - 99,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a detail-oriented Operations Analyst to own Reservation Product transactions, ensuring accuracy and adherence to SLAs. You will escalate issues, analyze data, and collaborate with Legal, Security, and Compliance teams.

The role requires a current TS/SCI clearance with Polygraph and involves using Excel and BI tools to resolve discrepancies and improve processes. Location is on-site in Seattle.

Qualifications

• Bachelor’s degree in Business, Accounting, or related field.
• Experience in business analysis requiring analytical and organizational skills.
• Intermediate Excel skills (Pivot Tables, VLookups).
• 1+ year of analytics and/or operations experience.
• Current TS/SCI with Polygraph clearance.

Responsibilities

• Process and audit Reservation Product transactions (cancellations, purchases, migrations, modifications) per Legal, Security, and Compliance.
• Act as escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, identify root causes, and propose solutions.
• Maintain self‑monitoring to correct errors promptly.
• Communicate across channels to ensure transparency of process.
• Retrieve and evaluate data using Excel and BI systems.

Skills

Business analytics

Analytical skills

Excel

Operations experience

Security clearance TS/SCI with Poly

Education

Bachelor’s degree in Business or related field

Job description

Amazon Web Services, Inc. is seeking a detail-oriented Operations Analyst to own Reservation Product transactions, ensuring accuracy and adherence to SLAs. You will escalate issues, analyze data, and collaborate with Legal, Security, and Compliance teams.

The role requires a current TS/SCI clearance with Polygraph and involves using Excel and BI tools to resolve discrepancies and improve processes. Location is on-site in Seattle.