Reservations Product Operations Analyst (TS/SCI)

Amazon Web Services (AWS); Arlington (VA); On-site; USD 56,800 - 99,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in Arlington, VA is seeking an analytical, process-oriented professional to own the creation and processing of Reservation Product transactions. You will manage cancellations, purchases, migrations, and modifications while upholding strict SLA targets and compliance requirements.

The role requires an active TS/SCI with Polygraph clearance and the ability to work from a ticket queue, with strong attention to accuracy and cross-functional communication across teams.

Qualifications

• Bachelor's degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas.
• 1+ years of analytics and/or operations experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Responsibilities

• Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Vocally self-critical to allow for self-correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Skills

Analytical skills

Business analysis

Operations experience

Education

Bachelor's degree in Business or related field

Tools

Microsoft Excel

Job description

Amazon Web Services, Inc. in Arlington, VA is seeking an analytical, process-oriented professional to own the creation and processing of Reservation Product transactions. You will manage cancellations, purchases, migrations, and modifications while upholding strict SLA targets and compliance requirements.

The role requires an active TS/SCI with Polygraph clearance and the ability to work from a ticket queue, with strong attention to accuracy and cross-functional communication across teams.