Reservation Manager

U-Haul; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dental & Vision Plans

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

Retirement plan options

Job summary

U-Haul is seeking a Reservation Manager for its Tempe, AZ in-office role. You will support customers, field team members and U-Haul dealerships through reservation placement and equipment distribution. This position requires a customer-focused approach and the ability to work in a fast-paced environment.

We offer a broad benefits package and opportunities for professional growth within the organization. Join a team that values reliability, accuracy, and teamwork in daily operations.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced customer service role preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Assist with inbound/outbound calls to confirm U-Box deliveries or pickups.
• Support warehouse team with equipment hookups and reservation management.
• Coordinate daily routes and reservations with CCRs.
• Provide pickup/drop-off directions to shippers and warehouse staff.
• Utilize Word, Outlook, Excel, POS and U-Haul systems daily.
• Assist customers in-store with packing supplies.
• Perform general warehouse/store upkeep and multi-system processing.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Word

Outlook

Excel

POS

Job description

The Tempe U-Box Distribution Center with U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager! This is an in-office position in Tempe, AZ not eligible for remote/work from home.

U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

• Dental & Vision Plans

U-Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Reservation Manager Agent Responsibilities

• Assist with calls from and to customers to confirm U-Box deliveries/pick ups, sometimes with high volume.
• Help support warehouse team members with physical equipment hook ups and internal system/reservation management/assistance.
• Support U-Box CCR's with daily route scheduling and reservation management.
• Collect information and provide pickup/drop off direction to shipping carriers and give information to warehouse/forklift staff.
• Use Word, Outlook, Excel, POS, and other U-Haul systems daily.
• Assist customers in store with packing supply purchases.
• Complete other warehouse/store upkeep tasks as assigned by manager.
• General cleaning/office upkeep.
• Perform multi-system processing across multiple applications and platforms.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking