Reservation Manager

U-Haul International, Inc.; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

Vacation and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products

Job summary

U-Haul International, Inc. in Tempe, AZ is seeking a Reservation Manager to join an in-office team focused on timely reservations, distribution and high-quality customer service.

This role supports customers, field team members and U-Haul dealerships through reservation placement and equipment distribution. The position emphasizes teamwork and fast-paced daily variation, with opportunities for growth and inclusion within U-Haul’s comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with office equipment (phones, computers, printers) is essential.
• Strong customer service, time management and multitasking skills are expected.

Responsibilities

• Assist customers to confirm U-Box deliveries/pickups, including high-volume periods.
• Support warehouse staff with equipment hookups and reservation management.
• Coordinate daily route scheduling and reservation management for CCRs.
• Use Word, Outlook, Excel, POS and other U-Haul systems daily.
• Assist customers in-store with packing supply purchases.
• Complete other warehouse/store upkeep tasks as assigned by manager.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Word

Outlook

Excel

POS

Job description

The Tempe U-Box Distribution Center with U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager! This is an in-office position in Tempe, AZ not eligible for remote/work from home.

U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance &Prescription plans,if eligible
• Paid holidays, vacation, and sick days,if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
• Assist with calls from and to customers to confirm U-Box deliveries/pick ups, sometimes with high volume.
• Help support warehouse team members with physical equipment hook ups and internal system/reservation management/assistance.
• Support U-Box CCR's with daily route scheduling and reservation management.
• Collect information and provide pickup/drop off direction to shipping carriers and give information to warehouse/forklift staff.
• Use Word, Outlook, Excel, POS, and other U-Haul systems daily.
• Assist customers in store with packing supply purchases.
• Complete other warehouse/store upkeep tasks as assigned by manager.
• General cleaning/office upkeep.
• Perform multi-system processing across multiple applications and platforms.

Minimum Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.