Reservation & Equipment Coordinator

U-Haul International, Inc.; Madison (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life Insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul International, Inc. is seeking a Reservation Manager Agent in Madison, WI. The role focuses on supporting customers, field teams, and U-Haul dealerships through reservation placement and equipment distribution in a fast-paced environment.

The position emphasizes teamwork, customer service excellence, and the ability to balance regional inventory to meet future demand. Previous office experience and strong communication are valued.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, time management and multitasking skills.
• Familiarity with office equipment and basic software (Word, email).

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management.
• Direct incoming customers' equipment to areas based on demand and productivity status.
• Review reports to optimize equipment availability and reservation accuracy.
• Assist with the U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Multiline phones/phone system

Microsoft Word

Email

Job description

U-Haul International, Inc. is seeking a Reservation Manager Agent in Madison, WI. The role focuses on supporting customers, field teams, and U-Haul dealerships through reservation placement and equipment distribution in a fast-paced environment.

The position emphasizes teamwork, customer service excellence, and the ability to balance regional inventory to meet future demand. Previous office experience and strong communication are valued.