Reservation Manager – Equipment & Customer Support

U-Haul; Madison (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul in Madison, WI is seeking a Reservation Manager Agent to deliver outstanding customer service in a fast-paced environment. This role focuses on coordinating reservations, equipment placement, and supporting dealership teams to balance regional inventory and meet demand.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask while using standard office software. U-Haul offers growth opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Answer calls from customers and assist them.
• Support field teams and dealerships with reservations and equipment placement.
• Review reports to optimize equipment availability and reservations.
• Assist with U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Word

Email

Multiline phones

Office equipment

Job description

U-Haul in Madison, WI is seeking a Reservation Manager Agent to deliver outstanding customer service in a fast-paced environment. This role focuses on coordinating reservations, equipment placement, and supporting dealership teams to balance regional inventory and meet demand.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask while using standard office software. U-Haul offers growth opportunities and a comprehensive benefits package.