Transit Service Manager - Mobility Services

Bi-State Development; Northern (KY); Hybrid; USD 67,000 - 89,000; Full time

Job summary

Bi-State Development seeks a Transit Service Manager to lead Mobility Services staff in delivering safe, reliable, and customer-focused transit across the BSD operating area. You will coordinate with internal departments and external agencies to optimize productivity and minimize interruptions, guided by leadership directives.

Responsibilities include managing operator performance, overseeing safety programs, scheduling, and ensuring DOT and BSD policy compliance.

Qualifications

• 6+ years of related professional experience; 2+ years of leadership.
• Minimum High School or GED; preferred 4 year degree in transportation or related field.
• Experience with transit operations and DOT compliance.

Responsibilities

• Direct Mobility Services staff to deliver safe, reliable transit service.
• Conduct monthly team meetings with operators and document outcomes.
• Coordinate ride-alongs to promote safety and security.
• Ensure compliance with policies, rules, regulations, and laws.
• Manage overtime and dispatch coordination to cover service tours.
• Oversee operator performance and annual appraisals.

Skills

Leadership

Communication

Customer Service

Emergency Response

Policy/Regulatory Knowledge

Microsoft Office

Transportation Operations

Team Management

Education

High School Diploma or GED

Bachelor's degree in Transportation or related field

Tools

Transit operations software

MS Excel

Database management

Job description

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

The Transit ServiceManager, Mobility Services, is responsible for directing Mobility Servicesstaff in the delivery of safe, reliable, timely, and customer-focused transitservice across BSD’s operating area. This role coordinates with internaldepartments and external agencies to optimize productivity, minimize serviceinterruptions, and support effective daily operations. Under the direction ofleadership, this role responds to operational instructions and informationwhile performing assigned responsibilities.

Job Responsibilities

• Supports emergency passenger accommodations by operating commercial passenger vehicles to provide public transit services.
• Manages employee recognition programs for assigned operators.
• Conducts monthly team meetings with assigned Van Operators and submits required meeting documentation.
• Conducts semi-annual ride-alongs with assigned operators to enhance safety and security practices and promote a safety culture.
• Communicates support for organizational goals through actions and verbal and written communication; interacts effectively with individuals and groups at all levels; ensures compliance with applicable policies, rules, regulations, and laws; monitors legal, regulatory, and policy developments; and enforces requirements impartially.
• Administers fare and employee attendance policies and ensures related issues are processed according to BSD guidelines.
• Prepares weekly overtime assignments, distributes daily overtime in accordance with operator policies and procedures, and coordinates with dispatch leadership to ensure service tours are covered.
• Responds to and processes incidents and accidents involving Mobility Services vehicles and conducts site observations according to BSD guidelines.
• Maintains and reviews van operator station files, reconciles records with electronic data, and ensures files remain current with customer contacts, disciplinary records, incident reports, workers’ compensation injury reports, accident reports, and driver qualification data.
• Facilitates random drug testing, coordinates staff scheduling, ensures testing follows Department of Transportation (DOT) and BSD guidelines, and processes related documentation.
• Interviews and selects candidates for Van Operator positions using a structured interview process.
• Conducts hearings with van operators and employee representatives as needed, issues disciplinary actions and warnings, and counsels employees.
• Observes dispatch center employees during assigned shifts and identifies performance problems.
• Supervises Mobility Services Van Operator staff and monitors operator performance through radio communications and transit operations software.
• Develops and supervises employees, sets goals, provides monthly feedback, documents performance, and conducts annual performance appraisals.

Knowledge, Skills, and Abilities

• Ability to learn operations policies, procedures, BSD regulations, and labor agreement requirements.
• Considerable knowledge of Mobility Services fare structures and policies.
• Considerable knowledge of metropolitan St. Louis street geography.
• Ability to evaluate employee work performance effectively.
• Comprehensive understanding of Federal Transit Administration (FTA) guidelines for Complementary Paratransit Services.
• Ability to operate an automobile safely and courteously.
• Ability to communicate effectively through verbal and written communication.
• Ability to evaluate problems, formulate corrective responses, and implement action plans to achieve desired results.
• Strong customer service skills.
• Ability to work effectively in emergency situations.
• Proficiency with word processing, spreadsheets, and database management to perform computer-related job functions.

Work Environment

• General office and transit operations environments with regular computer-based, administrative, and supervisory work.
• Frequent interaction with operators, dispatch personnel, employees, customers, and external partners in operational settings.
• Regular work in dispatch, transit, and field environments to observe operations, conduct ride-alongs, and respond to incidents.
• Occasional exposure to emergency situations, service disruptions, accident scenes, and other time-sensitive operational concerns.
• Frequent travel within BSD’s operating area to support Mobility Services oversight and operational response.
• Rotating work schedules and additional hours as business demands require.

Physical Abilities

• Ability to sit for extended periods while performing administrative work, reviewing records, and using a computer.
• Ability to stand and walk for extended periods during site observations, ride-alongs, meetings, and operational follow-up.
• Ability to travel between multiple transit sites, facilities, and service locations as required.
• Ability to communicate effectively in office, transit, dispatch, and field environments with varying noise and activity levels.
• Ability to observe operating conditions, employee performance, and incident scenes with sufficient visual attention to detail.
• Ability to operate commercial passenger vehicles when supporting emergency passenger accommodations.
• Ability to lift and carry work-related items up to 25 lbs.

Compensation

66,940.00 - 89,250.00 (Annually)

Employment Type

Full Time

Location

Central

Education

Minimum High School or GEDPreferred 4 Year / Bachelors Degree
Transportation, business, or related degree

Experience

6 years
Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position.