Reservation Analyst at The Bethesdan Hotel

The Crescent Hotels Group; Bethesda (MD); On-site; USD 31,000 - 44,000; Full time

Job summary

The Crescent Hotels & Resorts in Bethesda, MD is seeking a Reservations Analyst to oversee daily reservation activities, optimize occupancy and revenue, and ensure exceptional guest service. The role requires self-motivation, sharp analytical skills, and strong knowledge of PMS and reservation systems.

You will manage room inventory, monitor trends, and collaborate with Sales and Revenue Management to align strategies with market conditions.

Qualifications

• 3+ years of hotel reservations experience, including supervisory or management responsibility.
• Strong knowledge of hotel PMS and reservation systems (PEP preferred).
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Hospitality-focused mindset with a commitment to guest experiences.

Responsibilities

• Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
• Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
• Complete data entry for monthly performance results and monitor budgetary goals and forecasts.
• Oversee group reservations and ensure adherence to sales contracts and guest satisfaction.
• Load and maintain rates, packages, and tracking codes in the PMS.
• Handle guest inquiries, special requests, and escalated reservation issues promptly.
• Monitor room categories in the PMS to maximize revenue and control oversold dates.
• Ensure compliance with hotel policies, brand standards, and data privacy requirements.
• Generate and analyze reservations reports, forecasts, and performance metrics.
• Collaborate with Sales, Revenue Management, and Front Office to support objectives.

Skills

Reservations experience

PMS knowledge

Communication

Organizational skills

Problem solving

Attention to detail

Hospitality mindset

Tools

PEP reservation system

Job description

Description

The Reservations Analyst oversees hotel reservation activities to ensure accurate bookings, exceptional guest service, and optimized room revenue. Requires self-initiative, analytical skills, proficiency in technical areas and customer relations. Knowledgeable and proficient in the area of sales and sales techniques.

Does this sound like you?

You have experience as a hotel Reservation Analyst with good time management, organizational skills and the ability to work well under pressure and manage multiple priorities. Oversee daily reservations operations, ensuring accuracy, efficiency, and exceptional service standards.

Hiring pay is $27.00 an hour Fulltime with benefits

• Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
• Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
• Complete data entry required for monthly performance results. Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business.
• Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR.
• Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system
• Handle guest inquiries, special requests, and escalated reservation issues professionally and promptly.
• Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities. Effectively control high occupancy and oversold dates to ensure minimal guest "walks" and to maintain hotel profitability.
• Ensure compliance with hotel policies, brand standards, and data privacy requirements.
• Generate and analyze reservations reports, forecasts, and performance metrics.
• Collaborate with Sales, Revenue Management, and Front Office teams to support business objectives and hotel reopening initiatives.

• QUALIFICATIONS:

  • Minimum 3 years of hotel reservations experience, including supervisory or management responsibility.
  • Strong knowledge of hotel PMS and reservation systems (PEP preferred).
  • Excellent communication, organizational, and problem-solving skills.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Hospitality-focused mindset with a commitment to delivering exceptional guest experiences.

• Our Differences Are What Make Us Great:
• At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Front desk agent

Experience

• Preferred

  1 years:

  Front desk agent

• Preferred

  2 years:

  Hotel reservation

• Preferred

  1 years:

  Sales

• Preferred

  2 years:

  Hotel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts