Reservations/PBX Agent

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Highly competitive wages

Benefits for you and family

401K matching

Flexible scheduling

Discounts at Crescent properties

Marriott room discounts

Job summary

Crescent Hotels & Resorts is seeking a Reservation Agent to handle inquiries via phone, email, and booking platforms, ensuring guest satisfaction and efficient group reservations.

You will load rates in the PMS, monitor room categories, and help maximize revenue while maintaining excellent customer service and flexibility across shifts.

Qualifications

• Experience in reservation handling and guest service.
• Proficiency with phone, email, and booking platforms.
• Strong communication and organizational skills.

Responsibilities

• Manage and respond to reservation inquiries via phone, email, and booking platforms.
• Manage group reservations and their processes to ensure contract terms are followed and guest satisfaction.
• Load and maintain rates, packages and tracking codes in the Property Management System.
• Monitor room categories in the PMS to maximize revenue and identify yield opportunities.
• Control high occupancy and oversold dates to minimize guest walks and protect profitability.
• Perform monthly data entry for performance results and assist with budgeting tasks.

Skills

Customer service

Reservation handling

Data entry

Communication

Time management

Tools

Property Management System

Job description

• Pay or shift range: $31 USD to $33 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us as our team Reservation Agent. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR. Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system. Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities. Effectively control high occupancy and oversold dates to ensure minimal guest "walks" and to maintain hotel profitability. Complete data entry required for monthly performance results. Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business. Must be a good communicator and ability to create good working relations between reservations sales staff and all hotel departments. Assist Director of Revenue Management with completing the yearly departmental budget and ensure expenses are kept within budget. Requires self-initiative, analytical skills, proficiency in technical areas and customer relations. Knowledgeable and proficient in the area of sales and sales techniques. Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities.

Does this sound like you?

You have prior experience as a Reservation Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.