RESEA Lead — Coaching & Compliance Leader

Dynamic Workforce Solutions; Longview (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a RESEA Lead to provide ongoing leadership, coaching, and technical expertise to the Business Services Liaisons delivering RESEA services. This role oversees outreach, compliance, and enrollment processes, and leads performance and continuous improvement initiatives for the RESEA team in Tyler, TX.

Reporting to the Business Services Manager, the position requires a Bachelor's degree or equivalent experience and 2+ years in Workforce Services, with strong

Qualifications

• Bachelor's Degree from an accredited college or university or equivalent experience.
• At least two years of progressive Workforce Service experience with RESEA service delivery preferred.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Provide leadership and coaching to RESEA staff to meet performance and quality targets.
• Oversee outreach, program compliance, and enrollment processes for RESEA.
• Monitor staff performance, show rates, and coordination with Business Manager.
• Coordinate and participate in training sessions and work groups to identify service delivery shifts.
• Conduct internal audits to ensure staff compliance with RESEA requirements.
• Address staff needs and resolve issues with Extreme Customer Service principles.
• Collaborate with management to evaluate quality results and drive continuous improvement.
• Ensure procedures are in place to maintain RESEA compliance.

Job description

Dynamic Workforce Solutions is seeking a RESEA Lead to provide ongoing leadership, coaching, and technical expertise to the Business Services Liaisons delivering RESEA services. This role oversees outreach, compliance, and enrollment processes, and leads performance and continuous improvement initiatives for the RESEA team in Tyler, TX.

Reporting to the Business Services Manager, the position requires a Bachelor's degree or equivalent experience and 2+ years in Workforce Services, with strong