Reputation Management Specialist

Vaco Recruiter Services; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Vaco Atlanta is seeking a Brand Reputation Specialist to join a growing organization on a brand-new Reputation Team. This onsite, permanent role focuses on monitoring reviews, crafting professional responses, and identifying trends that shape guest experience.

The ideal candidate will have a Bachelor’s degree and strong written communication, with an organized approach to managing multiple priorities and a keen interest in marketing and brand perception.

Qualifications

• Bachelor's degree required.
• Strong written communication and attention to detail.
• Organized, coachable, and comfortable managing multiple priorities.
• Professional and thoughtful when handling customer feedback.
• Interest in marketing, customer experience, social media, or brand reputation.

Responsibilities

• Monitor online reviews, social media comments, messages, and customer feedback.
• Craft professional, customer-friendly responses to positive and negative reviews.
• Identify recurring customer concerns and help uncover trends impacting the guest experience.
• Escalate sensitive customer or potential PR issues appropriately.
• Maintain accurate business listings, including locations, hours, and key information.
• Assist with reputation reporting, trend tracking, and customer insights.
• Collaborate with internal marketing teams and external partners.

Skills

Written communication

Attention to detail

Organized

Multitasking

Customer experience

Brand reputation

Education

Bachelor's degree

Job description

Vaco Atlanta is hiring a Brand Reputation Specialist to join a large, growing organization and their new Brand Reputation Team. This role is ideal for someone passionate about marketing, customer experience, and how brands engage with customers online. This is a great opportunity to gain hands-on experience while helping shape a newly created function.

Role: Brand Reputation Specialist

Location: Perimeter

Onsite: 100% onsite

Job Type: Permanent

Compensation: $45,000 - $55,000 annually

What You’ll Do

• Monitor online reviews, social media comments, messages, and customer feedback.
• Craft professional, customer-friendly responses to positive and negative reviews.
• Identify recurring customer concerns and help uncover trends impacting the guest experience.
• Escalate sensitive customer or potential PR issues appropriately.
• Maintain accurate business listings, including locations, hours, and key information.
• Assist with reputation reporting, trend tracking, and customer insights.
• Collaborate with internal marketing teams and external partners.

What We’re Looking For

• Bachelor’s degree required.
• Strong written communication and attention to detail.
• Organized, coachable, and comfortable managing multiple priorities.
• Professional and thoughtful when handling customer feedback.
• Interest in marketing, customer experience, social media, or brand reputation.

Why Join?

Help build a new function from the ground up while gaining exposure to brand reputation, customer insights, and marketing strategy. This role offers strong mentorship and development potential for someone looking to grow their career within a large, customer-focused organization.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.