Onsite Brand Reputation & Customer Experience Lead

Vaco Recruiter Services; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Vaco Atlanta is seeking a Brand Reputation Specialist to join a growing organization on a brand-new Reputation Team. This onsite, permanent role focuses on monitoring reviews, crafting professional responses, and identifying trends that shape guest experience.

The ideal candidate will have a Bachelor’s degree and strong written communication, with an organized approach to managing multiple priorities and a keen interest in marketing and brand perception.

Qualifications

• Bachelor's degree required.
• Strong written communication and attention to detail.
• Organized, coachable, and comfortable managing multiple priorities.
• Professional and thoughtful when handling customer feedback.
• Interest in marketing, customer experience, social media, or brand reputation.

Responsibilities

• Monitor online reviews, social media comments, messages, and customer feedback.
• Craft professional, customer-friendly responses to positive and negative reviews.
• Identify recurring customer concerns and help uncover trends impacting the guest experience.
• Escalate sensitive customer or potential PR issues appropriately.
• Maintain accurate business listings, including locations, hours, and key information.
• Assist with reputation reporting, trend tracking, and customer insights.
• Collaborate with internal marketing teams and external partners.

Skills

Written communication

Attention to detail

Organized

Multitasking

Customer experience

Brand reputation

Education

Bachelor's degree

Job description

Vaco Atlanta is seeking a Brand Reputation Specialist to join a growing organization on a brand-new Reputation Team. This onsite, permanent role focuses on monitoring reviews, crafting professional responses, and identifying trends that shape guest experience.

The ideal candidate will have a Bachelor’s degree and strong written communication, with an organized approach to managing multiple priorities and a keen interest in marketing and brand perception.