Reputation Management Specialist

Vaco; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Vaco Atlanta is seeking a Brand Reputation Specialist to join a growing organization and their new Brand Reputation Team. This role blends marketing, customer experience, and brand engagement, offering hands-on experience in shaping a newly created function.

Based onsite in Perimeter, the role is permanent and focuses on monitoring feedback, crafting responses, and collaborating with marketing partners to protect and enhance the company’s online presence.

Qualifications

• Bachelor's degree required.
• Excellent written communication and attention to detail.
• Organized and able to manage multiple priorities.
• Professional and thoughtful when handling customer feedback.
• Interest in marketing, customer experience, social media, or brand reputation.

Responsibilities

• Monitor online reviews, social media comments, messages, and customer feedback.
• Craft professional, customer-friendly responses to positive and negative reviews.
• Identify recurring customer concerns and help uncover trends impacting the guest experience.
• Escalate sensitive customer or potential PR issues appropriately.
• Maintain accurate business listings, including locations, hours, and key information.
• Assist with reputation reporting, trend tracking, and customer insights.
• Collaborate with internal marketing teams and external partners.

Skills

Strong written communication

Attention to detail

Organized

Coachable

Managing multiple priorities

Customer feedback handling

Interest in marketing/brand reputation

Education

Bachelor's degree

Job description

Vaco Atlanta is hiring a Brand Reputation Specialist to join a large, growing organization and their new Brand Reputation Team. This role is ideal for someone passionate about marketing, customer experience, and how brands engage with customers online. This is a great opportunity to gain hands-on experience while helping shape a newly created function.

Role: Brand Reputation Specialist

Location: Perimeter

Onsite: 100% onsite

Job Type: Permanent

Compensation: $45,000 - $55,000 annually

What You'll Do

• Monitor online reviews, social media comments, messages, and customer feedback.
• Craft professional, customer-friendly responses to positive and negative reviews.
• Identify recurring customer concerns and help uncover trends impacting the guest experience.
• Escalate sensitive customer or potential PR issues appropriately.
• Maintain accurate business listings, including locations, hours, and key information.
• Assist with reputation reporting, trend tracking, and customer insights.
• Collaborate with internal marketing teams and external partners.

What We're Looking For

• Bachelor's degree required.
• Strong written communication and attention to detail.
• Organized, coachable, and comfortable managing multiple priorities.
• Professional and thoughtful when handling customer feedback.
• Interest in marketing, customer experience, social media, or brand reputation.

Why Join?

Help build a new function from the ground up while gaining exposure to brand reputation, customer insights, and marketing strategy. This role offers strong mentorship and development potential for someone looking to grow their career within a large, customer-focused organization.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.