Reputation & Crisis Communications Manager

Bright Data; San Francisco (CA); On-site; USD 100,000 - 160,000; Full time

Job summary

Bright Data in San Francisco is seeking a Communications Manager to support the company's external reputation by aligning internal messaging, monitoring risk areas, and shaping proactive communications.

You will own systems for monitoring, documentation, and first-draft responses, and work closely with the Senior Director of PR and Communications to ensure fast, accurate, and consistent messaging across executives and teams.

Qualifications

• Strong writer with clear, concise messaging.
• Highly organized with trackers and version control.
• Calm under pressure to manage crises.
• Comfortable handling sensitive information.
• Able to work with executives without needing to be the lead voice.
• Translate strategy into documents and processes.
• Skilled at monitoring and recognizing patterns in risk signals.
• Collaborates with legal, executives, product, security, and marketing.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

Skills

Strong writer

Highly organized

Calm under pressure

Detail-oriented

Strategic thinking

Strategy translation

Monitoring & pattern recognition

Executive collaboration

Job description

Bright Data in San Francisco is seeking a Communications Manager to support the company's external reputation by aligning internal messaging, monitoring risk areas, and shaping proactive communications.

You will own systems for monitoring, documentation, and first-draft responses, and work closely with the Senior Director of PR and Communications to ensure fast, accurate, and consistent messaging across executives and teams.