Reputation & Crisis Communications Manager

Bright Data; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Bright Data is seeking a Communications Manager to strengthen external reputation by aligning internal messaging, monitoring risk areas, and supporting proactive communications under the Senior Director of PR and Communications.

You will own the systems, documentation, and first-draft responses to enable fast, consistent crisis responses while protecting the company’s reputation; collaborate with executives, legal, product, security, and marketing.

Qualifications

• Strong writing and messaging ability with clear, concise communication.
• Excellent editing and proofreading skills, with attention to detail.
• Experience in crisis management and corporate communications.
• Solid project management skills and ability to lead cross‑functional initiatives.
• Comfortable collaborating with executives, legal, product, security, and marketing teams.
• Strategic thinking to translate decisions into effective external and internal communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes for employees to use approved external messaging and route assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building with influencers and journalists.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

Skills

Strong writer

Excellent editing

Crisis management

Project management

Cross-functional collab

Strategic thinking

Job description

Bright Data is seeking a Communications Manager to strengthen external reputation by aligning internal messaging, monitoring risk areas, and supporting proactive communications under the Senior Director of PR and Communications.

You will own the systems, documentation, and first-draft responses to enable fast, consistent crisis responses while protecting the company’s reputation; collaborate with executives, legal, product, security, and marketing.