Communications Manager

Bright Data; San Francisco (CA); On-site; USD 100,000 - 160,000; Full time

Job summary

Bright Data in San Francisco is seeking a Communications Manager to support the company's external reputation by aligning internal messaging, monitoring risk areas, and shaping proactive communications.

You will own systems for monitoring, documentation, and first-draft responses, and work closely with the Senior Director of PR and Communications to ensure fast, accurate, and consistent messaging across executives and teams.

Qualifications

• Strong writer with clear, concise messaging.
• Highly organized with trackers and version control.
• Calm under pressure to manage crises.
• Comfortable handling sensitive information.
• Able to work with executives without needing to be the lead voice.
• Translate strategy into documents and processes.
• Skilled at monitoring and recognizing patterns in risk signals.
• Collaborates with legal, executives, product, security, and marketing.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

Skills

Strong writer

Highly organized

Calm under pressure

Detail-oriented

Strategic thinking

Strategy translation

Monitoring & pattern recognition

Executive collaboration

Job description

The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.

The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship‑building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

What This Person Will Own

• Reputation monitoring system.
• CRM for influencers/journalists.
• Updates to internal messaging document hub.
• External asset approval workflow.
• First drafts of crisis and reputation materials.
• Messaging version control.

What This Person Will Support

• Crisis response.
• Executive communications.
• External brand communications narrative.

KPIs

Faster in crisis response & coordination

More consistent in external messaging

Prepared for reputation risks

Requirements

• Strong writer.
• Highly organized.
• Calm under pressure.
• Comfortable with sensitive information.
• Able to work with executives without needing to be the lead voice.
• Good at translating strategy into documents and processes.
• Skilled at monitoring and pattern recognition.
• Able to draft quickly but accept edits.
• Strong judgment about what to elevate.
• Comfortable working with legal, executives, product, security, and marketing.
• Detail‑oriented enough to manage trackers and version control.
• Strategic enough to understand why reputation issues matter.