Communications Manager

Bright Data; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Bright Data is seeking a Communications Manager to strengthen external reputation by aligning internal messaging, monitoring risk areas, and supporting proactive communications under the Senior Director of PR and Communications.

You will own the systems, documentation, and first-draft responses to enable fast, consistent crisis responses while protecting the company’s reputation; collaborate with executives, legal, product, security, and marketing.

Qualifications

• Strong writing and messaging ability with clear, concise communication.
• Excellent editing and proofreading skills, with attention to detail.
• Experience in crisis management and corporate communications.
• Solid project management skills and ability to lead cross‑functional initiatives.
• Comfortable collaborating with executives, legal, product, security, and marketing teams.
• Strategic thinking to translate decisions into effective external and internal communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes for employees to use approved external messaging and route assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building with influencers and journalists.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

Skills

Strong writer

Excellent editing

Crisis management

Project management

Cross-functional collab

Strategic thinking

Job description

The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications.

The Communications Manager owns the systems, documentation, monitoring, coordination, and first-draft response work that allows consistent, fast responses while protecting the company’s reputation proactively. This role will work directly under the Senior Director of PR and Communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

What This Person Will Own

• Reputation monitoring system.
• CRM for influencers/journalists.
• Updates to internal messaging document hub.
• External asset approval workflow.
• First drafts of crisis and reputation materials.
• Messaging version control.

What This Person Will Support

• Crisis response.
• Executive communications.
• External brand communications narrative.

KPIs

• Faster in crisis response & coordination
• More consistent in external messaging
• Prepared for reputation risks

Requirements

• Strong writer.
• Highly organized.
• Calm under pressure.
• Comfortable with sensitive information.
• Able to work with executives without needing to be the lead voice.
• Good at translating strategy into documents and processes.
• Skilled at monitoring and pattern recognition.
• Able to draft quickly but accept edits.
• Strong judgment about what to escalate.
• Comfortable working with legal, executives, product, security, and marketing.
• Detail-oriented enough to manage trackers and version control.
• Strategic enough to understand why reputation issues matter.