Representative - UAB Connect 10:30 pm - 6:30 am

UAB Medicine; Birmingham (AL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance program

Paid parental leave

PSLF eligibility

Job summary

UAB Medicine in Birmingham, AL seeks a dedicated Customer Service professional for the call center. You will answer public-facing numbers and internal lines, assist callers with directions and locating patients, and facilitate paging to UAB staff.

Responsibilities include 24/7 patient safety alerts, routing calls, and coordinating with internal clinics to ensure timely assistance and accurate information for patients and staff.

Qualifications

• High School diploma or equivalent.
• Ability to work in a fast-paced environment.
• Ability to de-escalate situations and escalate when needed.
• Flexibility to adapt in a changing healthcare setting.
• Comfort with using a personal computer and Outlook email.

Responsibilities

• Provide professional, responsive customer service to staff, patients, guests and students.
• Answer public-facing numbers and internal staff lines for UAB Medicine and Campus areas.
• Assist callers with directions, locating patients, and connecting to internal clinics and departments.
• Provide paging services to UAB staff and after-hours call coverage for outpatient clinics.
• Probe callers for physician/clinical affiliation information to identify the correct on-call service.
• Provide fast and accurate 24-hour patient safety and medical code alerts.

Skills

Active listening

Fast-paced environment

De-escalation

Flexibility

Outlook email

Education

High School diploma or equivalent

Tools

Outlook

Job description

Position Overview

Pay range: $16.00 - $26.00 / hour

Schedules: 10:30 p.m. - 6:30 a.m. with rotating weekends

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To provide professional, responsive and efficient customer service to staff, patients, guests and students. To answer public facing numbers related to UAB Medicine and Campus areas as well as an internal line dedicated to internal staff. To assist callers with a wide variety of needs and requests from providing directions to UAB Facilities, locating patients, connecting callers to internal UAB clinics and departments and providing paging services to UAB Staff. Call Center staff provide on call services to our patient population by serving as the afterhours answering service for all UAB Outpatient Clinics. To probe callers for information related to their physician and clinical affiliation to identify the correct on call service. To provide fast and accurate 24-hour patient safety and medical code alerts to our clinical and in house staff.

Key Duties & Responsibilities

1. Operates computerized telecommunication equipment.
2. Accesses information from specified databases and paging systems.
3. Routes incoming calls from both internal and external customers.
4. Performs routine tasks with direction.
5. Completes assigned duties within designated timeframe.
6. Monitors emails daily.
7. Meets productivity and accuracy standards.
8. Performs other duties as assigned.

Qualifications

Qualifications

High School diploma or equivalent

Knowledge / Skills / Abilities

Ability to work in a fast-paced environment

Ability to de-escalate situations and elevate to other leaders when necessary

Ability to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment

Active listening skills

Must exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment

Ability to use a personal computer and comfortable using Outlook email

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.