Supervisor - Operations

UAB Medicine; Birmingham (AL); On-site; USD 64,000 - 104,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance program

Wellness program

Paid parental leave

PSLF eligibility

Job summary

UAB Medicine is seeking a data center supervisor to oversee day-to-day computer operations within the data center. You will manage staff assignments, monitor performance, and drive issue resolution and change management.

Maintenance of system availability and reporting of metrics are key responsibilities. The role requires a high school diploma or GED with at least five years of related experience, with education substitutions permitted for experience.

Qualifications

• High School diploma or GED and five years of related experience required.
• Work experience may substitute for education requirement.

Responsibilities

• Supervise the computer operations within the data center.
• Manage day-to-day staff assignments and monitor performance.
• Resolve problems and change management issues.
• Monitor production systems' response time and maintain availability.
• Prepare metrics to evaluate systems performance and coordinate with IT groups and users to meet service objectives.

Skills

Interpersonal skills

Verbal communication

Written communication

Problem solving

Team leadership

Customer service

Documentation

Education

High School diploma or GED

Tools

IBM Mainframe

JCL

CICS

Batch job processing

UPS

HVAC knowledge

PDU knowledge

Job description

Position Overview

Pay range: $63,875 - $103,800 / year

Schedules: 6:45 a.m. - 3:15 p.m.

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

A team of more than600 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver qualityand innovativecare to our patients. Join our nationally ranked team at UAB Medicine, amongthetop 150 Places to Workin 2025as ranked byBecker’s Healthcare. Also, we have achieved top ratings in the Most Wired survey for a total of 21 years. .

Job Description

To supervise the computer operations within the data center. To manage the day-to-day assignments of staff, and the follow-up of their work performance. To manage daily activities to resolve problems and change management issues. To monitor production systems' response time. To maintain system availability, prepare metrics to evaluate systems performance and work with IT groups and users to ensure that service objectives are met.

Qualifications

High School diploma or GED and five (5) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills

• Excellent interpersonal skills.
• Excellent verbal and writing skills – attention to detail with documentation, process and procedures
• Excellent problem solving skills – independently able to resolve issues using documentation and training.
• Works well with internal and external customers – performs turnover to other shifts and teams.
• Grants physical and remote access to areas of responsibility for customers, vendors and contractors
• Performs data center “walkthroughs” to detect system and environmental problems
• Monitors systems, subsystems, HVAC, PDU and UPS for issues and reports them to on call or supervisor
• Logs and services support calls and provides support to on call personnel in other groups
• Takes on call as needed
• Takes direction and training well from other groups.
• Able to take on new responsibilities, and support as requested.
• Ability to assess situations and take counter measures to ensure system availability.
• Must have an excellent driving record and insurance
• Able to travel between multiple data centers as requested or needed
• Basic understanding complex IT environments
• Effectively identifies and troubleshoots network related issues
• Network cable identification, routing, wiring and creation
• Adds and or removes network, power and other wiring as needed
• Basic hardware skills
• Adds and or removes hardware as needed, including unboxing, racking and mounting equipment
• Able perform tasks requiring heavy lifting, working in tight spaces etc.
• Able to operate various types of lifts, jacks and trucks to move equipment effectively with training
• Able to move various types of equipment safely and effectively
• Experience with IBM Mainframe, JCL, batch job processing, and CICS
• Infrastructure skills
• Familiar with Uninterrupted Power Supply technology (UPS)
• Familiar with the operation of cooling equipment (HVAC)
• Familiar with Power Distribution Units (PDU)
• Familiar with data center floor plans and configurations for efficiency

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff