Patient Services Coordinator II - Hematology/Oncology - AM (011)

UAB Medicine; Birmingham (AL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Wellness programs

Parental leave

PSLF eligible

Job summary

UAB Medicine in Birmingham, AL is seeking a motivated clerical professional to support physicians and advanced practice providers. You will schedule patients, manage phone calls, enter demographic and insurance data in IDX, and arrange authorizations and referrals.

The role also involves check-out duties, copay collection, patient follow-up, and coordinating care with satellite clinics. Proficiency in medical terminology and strong customer service are essential.

Qualifications

• High school diploma or equivalent required.
• Two years office/clerical experience in customer service or clinical environment preferred.
• Strong organizational and communication skills required.
• Basic knowledge of medical terminology and PC software; math & bookkeeping skills favored.
• CPR certification preferred or obtainable within 30 days of employment.

Responsibilities

• Schedule and add-on patients to clinic; answer and route calls.
• Enter demographic and insurance data into IDX; obtain authorizations and referrals.
• Schedule surgical cases and assist with patient flow in clinic.
• Check out patients and collect copays; follow up with patients as needed.
• Coordinate patient care with satellite clinics and perform related clerical duties.

Skills

Customer service

Communication

Organizational skills

Medical terminology

Education

High school diploma or equivalent

Tools

IDX system

PC applications

Job description

Position Overview

Pay range: $16.00 - $26.00 / hour

Shifts: full-time am

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physician and advanced practice providers. May schedule and add-on patients to clinic, answer telephones and route calls, enter demographic and insurance data into IDX system, obtain insurance authorizations and referrals, and schedule surgical cases. May arrive and check out patients in clinic, as well as collect copays. Communicate and perform patient follow-up as necessary. Work with outside staff to schedule and coordinate patient care at satellite clinics. May perform other clerical duties related to patient care such as home health forms and patient and family leave forms.

Qualifications

High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills required. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation Business Office Education or similar coursework preferred. Currently certified as a Certified Professional Coder (CPC) by The American Academy of Professional Coders (AAPC) preferred. Currently certified with Cardiopulmonary Resuscitation (CPR) required or must be obtained within 30 days of employment.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.