Patient Encounter Specialist - Prime Care Administration - Flexi (AM)

UAB Medicine; Birmingham (AL); Vor Ort; USD 32.000 - 44.000; Teilzeit

Benefits dieser Stelle

Educational assistance programs

Generous paid time off

Employee assistance programs

Wellness programs

Paid parental leave

PSLF eligibility

Zusammenfassung

UAB Medicine in Alabama is seeking a customer service oriented clinic clerk to support front-desk operations in a busy clinic. Under supervision, you will check in scheduled and add-on patients, route calls, enter demographic and charge data, and assist with revenue-related clerical tasks.

This role emphasizes outstanding service to patients, visitors, physicians, and staff. Qualified candidates have at least one year of customer service experience and basic knowledge of medical terminology, PC

Qualifikationen

• One year of customer service experience required.
• Basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management.
• Ability to perform math and bookkeeping skills.
• Exceptional telephone and customer service skills.
• High School Diploma or equivalent preferred.

Aufgaben

• Check in scheduled and add-on patients to the clinic.
• Answer telephone and route calls.
• Enter demographic and charge data into system.
• Check patients out of the clinic and perform patient follow-up as necessary.
• Perform clerical duties related to collection, deposit & reconciliation of clinic revenue.
• Provide assistance at the Self Check-In Kiosk depending on clinic needs.
• Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Jobbeschreibung

Position Overview

Shifts: flexi/PRN

Schedules: Monday - Sunday, 3 days/week up to 20hrs

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.

Qualifications

One (1) year Customer Service experience required. Business Office Education or similar coursework desired. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.