Representative, Payment Services

J.M. Smucker; Orrville (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

J.M. Smucker in Orrville, OH is seeking a Representative, Payment Services to support end-to-end invoice processing in a hybrid work environment. You will manage vendor data, capture details, and help drive process improvements in accounts payable and purchase-to-pay operations.

This role offers hands-on experience with Oracle ERP and OCR, collaboration across teams, and opportunities to learn system enhancements while delivering accurate, timely payments.

Qualifications

• High School Diploma or GED required.
• Strong Excel and general computer skills.
• Excellent written and verbal communication, organizational, and interpersonal skills.
• Customer service orientation.
• Ability to prioritize deadlines and work in a team.
• Desire to learn about purchase-to-pay processes.

Responsibilities

• Process invoices daily in third-party operating systems, capturing vendor details, invoice numbers, dates, payment terms, tax treatment, and coding.
• Monitor invoice workflow queues to meet productivity and accuracy standards.
• Understand Invoice and PO (Purchase Order) structures.
• Demonstrate continuous improvement of processes, systems, and ways of working.
• Assist with testing or implementation of system enhancements related to invoice processing and automation.

Skills

Attention to detail

Data entry

Communication

Teamwork

Prioritization

Customer service

Excel proficiency

Education

High School Diploma or GED

Tools

Oracle ERP

OCR

Job description

Your Opportunity as the Representative, Payment Services

Help keep our business running smoothly by ensuring invoices are processed accurately and on time. In this role, you’ll support the end-to-end payment process by managing invoice data, monitoring workflows, driving process improvements, and contributing to system enhancements, all while building valuable experience in accounts payable and purchase-to-pay operations.

Location: Orrville, OH

Work Arrangements: Hybrid, 35% in office expectation

In this role you will:

• Process invoices daily in third-party operating systems by accurately capturing vendor details, invoice numbers, dates, payment terms, tax treatment, and coding.
• Monitor invoice workflow queues to meet productivity and accuracy standards.
• Basic understanding of Invoice and PO (Purchase Order) structure.
• Demonstrate continuous improvement of process, systems, and general ways of working.
• Assist with testing or implementation of system enhancements related to invoice processing and automation.

What we are looking for:

Minimum Requirements:

• High School Diploma or GED
• Strong computer skills, including working knowledge of Microsoft Excel
• Strong written and verbal communication, organizational, and interpersonal skills
• Dedicated to delivering exceptional customer service
• Ability to prioritize and manage workload amid changing deadlines
• Ability to work effectively in a team-oriented environment
• Desire to develop both a broad understanding of the purchase-to-pay process and detailed transactional knowledge

Additional skills and experience that we think would make someone successful in this role:

• Experience using Oracle ERP(Enterprise Resource Planning) and/or related Cloud solutions
• Experience using OCR (Optical Character Recognition)

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.