Representative, Payment Services

The J.M. Smucker Co.; Orrville (OH); Hybrid; USD 34,000 - 52,000; Full time

Job summary

The J.M. Smucker Co. in Orrville, OH is seeking a Representative, Payment Services to apply customer service skills within a hybrid work setup. You will handle end-to-end payable operations, resolve payment inquiries, and support compliance and reporting initiatives.

This role emphasizes accuracy, strong communication, and proactive issue resolution, with daily invoice processing and cross-functional collaboration to optimize payment cycles.

Qualifications

• High School diploma required.
• Working knowledge of MS Suite and Oracle ERP.
• Strong interpersonal, verbal and written communication skills.
• Dedicated to delivering exceptional customer service.
• Strong attention to detail with high accuracy.
• Ability to prioritize and adapt to changing deadlines.

Responsibilities

• Support end-to-end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
• Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
• Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
• Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
• Stay current on departmental initiatives, policy updates, and system changes.
• Process invoices daily in third-party systems with a high degree of accuracy.
• Route invoices for approval and ensure timely payment processing.
• Partner with internal teams and suppliers to proactively resolve invoice issues.
• Follow up quickly on requests to ensure on-time payments, maximize discounts, and prevent late fees.
• Respond to vendor inquiries regarding payment status.
• Build a strong understanding of the purchase-to-pay process at both a high level and transactional level.

Skills

MS Suite

Customer service

Interpersonal communication

Attention to detail

Prioritization

Education

High School diploma

Tools

Oracle ERP

Job description

Your Opportunity as the Representative, Payment Services

Apply your customer service skills as a valued member of our Payment Services team. Gain hands‑on experience in payment processing, vendor support, and reporting while progressing toward your career goals. Serve as a trusted point of contact for employees and external vendors, resolving issues efficiently and delivering a high standard of service.

Location:

Orrville, OH

Work Arrangements:

hybrid with 30% in office expectation

In This Role You Will

• Support end‑to‑end Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing.
• Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries.
• Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies.
• Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement.
• Stay current on departmental initiatives, policy updates, and system changes.
• Process invoices daily in third‑party systems with a high degree of accuracy.
• Route invoices for approval and ensure timely payment processing.
• Partner with internal teams and suppliers to proactively resolve invoice issues.
• Follow up quickly on requests to ensure on‑time payments, maximize discounts, and prevent late fees.
• Respond to vendor inquiries regarding payment status.
• Build a strong understanding of the purchase‑to‑pay process at both a high level and transactional level.

Minimum Requirements

What we are looking for:

• High School diploma
• Strong computer skills with a working knowledge of MS Suite and Oracle ERP solution
• Strong interpersonal, verbal and written communication skills
• Dedicated to delivering exceptional customer service
• Strong attention to detail with a high degree of accuracy
• Ability to prioritize and adjust to changing deadlines

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.