Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; Webberville (TX); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Veteran-owned organization

Professional growth opportunities

Job summary

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team. This is a full-time, 100% remote role with a structured 7-week orientation and ongoing support.

You will support customers with insurance-related inquiries in a fast-paced, high-volume environment from a remote workspace. The ideal candidate has a passion for helping others, strong listening and problem-solving skills, and proficiency with Microsoft Office apps.

Qualifications

• Excellent active listening and problem-solving skills.
• Ability to efficiently manage multiple systems and tasks with a professional and empathetic tone.
• High school diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Provide exceptional customer care in a remote environment.
• Handle multiple platforms and cases with accuracy and speed.
• Maintain a professional, empathetic tone while assisting customers.

Skills

Active listening

Problem solving

Multitasking

Empathetic communication

Outlook

Teams

Word

Excel

OneNote

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others
• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

Position details

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour