Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; United States; Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career growth & development

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a 100% remote, full-time role. This position features a Monday–Friday schedule with 8-hour shifts between 8:00 AM and 9:00 PM (ET), plus a 7-week orientation and ongoing support.

Start dates in November or January provide flexible entry options. Starting pay is $18.00 per hour, with $19.00 per hour for bilingual candidates, and bonus opportunities.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools; highly proficient in Microsoft applications (Outlook, Teams, Word, Excel, OneNote).

Responsibilities

• Provide exceptional customer care and support remotely.
• Manage multiple systems and tasks with a professional, empathetic tone.
• Assist customers with insurance operations-related queries and issues.
• Collaborate with team to ensure timely resolution of inquiries.
• Maintain attention to detail and strong organizational skills.

Skills

Active listening

Problem-solving

Multitasking

Empathy

Customer care mindset

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Web-based platforms & tools

Job description

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Position details:

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour