Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; United States Virgin Islands; Teletrabalho; USD 25 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Bonus opportunities

Remote work

Resumo da oferta

Disabled Veteran Solutions (DVS) is hiring a Customer Care Advisor for a fully remote role. You will join a mission-driven team focused on delivering exceptional service and support to our members while working with multiple online platforms.

The position offers remote work, a schedule Monday–Friday, and an 8-hour shift window in Eastern Time, with bilingual pay incentives and bonus opportunities. Training is comprehensive with ongoing support.

Qualificações

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 1 year of experience in insurance operations, remote medical or technical related role, or related field.
• Proficiency with various web-based platforms and tools.

Responsabilidades

• Handle customer inquiries with empathy and resolve issues.
• Manage multiple systems and tasks efficiently while maintaining professionalism.
• Support remote operations and adhere to schedules.

Conhecimentos

Active listening

Problem-solving

Multitasking

Communication

Empathy

Organizational skills

Formação académica

High school diploma

Bachelor's degree preferred

Ferramentas

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft OneNote

Descrição da oferta de emprego

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Position details:

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour